Reset password to access self serve

[JoseArias1113]

I can't log in to my account. I have requested forgot password but no one has responded it.  I need the link to reset my password.  Please help!!!

[mimmo]

The password reset does not work. 😞  You need to contact the mods with the most current info you have they are back in the morning.

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

[wetcoaster]

The reset password function hasn't worked properly for a while now.

You need to reach out to the moderator team - they are PM employees and can help with account issues. They will be back in office tomorrow morning at 9am eastern time. Working on a first come, first serve basis, hey will get back to you as soon a they can.

Since password resets are time sensitive: enable e-mail notifictions so that you don't miss their reply.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...