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Lynne
Great Citizen / Super Citoyen
Hello I just went in to set up a new account and I 3 40$ vouchers it said I owed 120 so I put in all 3 of the 40.00 coming to 120 but it's saying it's not enough any help with this?
4 REPLIES 4

Saray_O
Deputy Mayor / Adjoint au Maire

Hi @Lynne

 

I'm sorry about this inconvenient. Could you send me a private message with your Public Mobile SIM card number? I will look into this! 

 

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

imcphers
Model Citizen / Citoyen Modèle

You are correct about the tax. 

 

I can't think of anything else. You should have enough money. 

 

Maybe someone else will have some other ideas. 

 

I would send a private message to a moderator to get them to investigate. The down side is they are backlogged with a lot of issues. 

 

It will get fixed you will get the deal, but it might take a couple of days. 

 

 

Lynne
Great Citizen / Super Citoyen
But you pay to he tax on the vouchers. The 1st time it said like 132 then when I said by vouchers it dropped the price to 120 probably because I paid tax on the 120 when I got the vouchers 😞

imcphers
Model Citizen / Citoyen Modèle
There is tax as well. That could be the reason for the message
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