Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I don't use that much data and calling.We need switching plan or provider. or any prepaid plan that does not require a monthly payment.
I added us roaming $30 and paid on July 26 2024 but I am now in the US and I do not have any of the service I paid for. WHY. My son did the same Roaming plan addon and his is working. Please I need to solve this.
The post on this subject are a few years old.Has there been any change in the status of PM adding the call control feature.I just switch to PM a week ago and the bogus call are through the roof. Today about evrey 15 minutes.Im seriously thinking abo...
Hi! I just used the ‘change phone number’ in the PM app and got myself a new number that I like. However my eSIM is not updating to my new number. How can I get this updates?
EmergencyHello First I use physical sim card for my old phone which is Samsung. But i just got an iPhone so I change to Esim. But now i don't like my new phone so I use my old physical sim card to plug to samsung phone but it still said no network an...
Im having trouble with getting this figured out.
payment is successful though . Whenever I login it takes me to step 6 screen and no help from chatbot ..pls help solve the issue
I tried to port my number but it said it was not eligible to transfer. Can someone advise if there are any work arounds to retain this phone number?
I have 7 points, how can I use it to lower my bill?
hey I don't use that much data does anyone have a 4g plan and does it have good internet quality i am thinking of switching
I paid 24 dollars for a 6gb plan, my account is showing a 19 dollar plan with 1gb. Even though I was charged $24 on my bank card???
I am unable to login to either the app or through the browser.I get the Forbidden A1 every time.My email address is xxxxxxxxxxxxxxxxxx.Please help.
Having had issues with using voice & data with the U.S. roaming add-on in the past (I have an iPhone 6s & the old PM 3G plan), I just read the fine print:"1. Subscription plans with 3G .....Speed and signal strength may vary with your device, configu...
I can't for the life of me find my statement or any bills on this. Help!Thank you
Just purchased a sim and installed it. Downloaded the app on android and tried to login after creating the account. The app loops me back to the login page continuously. Tried to clear the browser data but no luck.I am able to login to the account on...
Hi- I purchased the US roaming 15 day add on but I have used up the data on that and have a few days left of my trip. I think it has switched to my regular data from Canada but will that cost me big time?? Or am I allowed to used that data because I ...
Just looked at the much more similar rewards program at PM vs Telus. While Telus hasn't kept their customers up to date..they now have an annual loyalty reward and a whole bunch of merchandise that may or may not be appealing. BUT Telus rewards $15/$...
I have an IPhone 12 phone which is 5G capable. I am in a 5G cell zone in downtown Winnipeg, but only have LTE showing. I signed up for 5G, but only get LTE. I have checked settings menu but cannot get it to show up. Any thoughts on how to fix?
New Umidigi phone. Used Public mobile instructions to setup APN. Phone connects to the internet showing LTE connectivity but no internet. Any ideas? Slane
I was literally just about to switch over last night to the $50 100gb data plan, waited until this afternoon, and now it is gone, replaced by some hugely lesser $44 plan with only 80gb.I have been a public mobile subscriber now for many years. I do n...
I previously had a plan with lots of data every month and hardly used it. I decided to switch my plan to one without data hoping to use up the data from the previous plan. But everything went away! Absolutely awful!!
Hi there , I have total 18.75 points , why i did not get my $15 off in July payment ? please help , thank you.
Does the amount show under payments as a reduction right away? Just want to make sure it goes through as points were already taken.
Looking at this chart from the CRTC is Telus going against CRTC rules by not providing low cost plans?
Some of PM plans show 5G UL . Does the UL have something to do with Airtel 5G Plus network? And is so what is this Airtel 5G Plus network and is it free?UPDATE——> PM must have made a typo mistake, just checked plans again and the UL has been replac...
Hi there, I got a text today that my plan did not renew so I logged on and my home page says "You services are on hold. Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your acc...
I just switched from one Public Mobile plan to the a new one with Canada/US talk-text-data. Is there anything I need to do to use this in the US or is it just automatic. I ask because it also stated the plsn came with a free esim which made me thin...
Hello,I have the plan that has a limit of 50 outgoing texts per cycle. However, I finished all of them. Yesterday, I received a text that I need to reply to by saying "Yes" as proof of confirmation for something that I'm trying to do. However, it won...
I see this description used in some of the plans in My Account but don't see it defined.
I created a plan for my child and added the SIM card to my phone by accident. I cancelled the sim on my phone and am trying to add a new sim to my kids phone. I am not able to get into the account as I keep getting the email passcode for evertrust, ...
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