Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
In the PM web page, the "Data Usage" in the Overview page automatically indicates more than 100 MB used when new cycle starts today (Aug 21, 24). It happened last cycle also. Data Usage taken at 10:39 PM tonight (Aug 21, 2024)Aug 21, 24 OverviewUsa...
I have relocated to another province and I wanted to change my number, I have the following questions:1. How long does it take to get the number activated?2. Will the tax be calculated according to the new area code3. Will the provincial calls be acc...
On my husband's account he can choose 6GB of data for $23 a month but I can't get any subscription with less than the 15GB that I currently have for $26 a month. How can I downgrade to the same plan as my husband's if it doesn't appear as an option o...
I cannot register a plan on public mobile, see the error below We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)
My sim is locked. I need a puk cde. how can I send a private Message?
This company won't let me access my account, won't delete my account, and won't stop charging me a monthly fee. This literally seems illegal.
Kindly help me with my account as it still is locked even after resetting my password and waiting for more than five hours
How do i get my public mobile number transfered to another carriere
Hi, the system doesn’t recognize my virgin mobile number, says it doesn’t exist. Is this just an error or does PM not transfer Virgin Mobile Canada numbers?
A friend of mine has recently lost her sim card, she is trying to connect to her account to cancel the subscription but everytime she enters the account she is met with an activation page. It is as if she never subcribed to a plan before. Has anybod...
Hello, do we get auto pay reward $2?
Hello, I processed to redeem my rewards point for 1GB data 2 days ago but still it is not working for me, is there any idea why? How can I use those data from my rewards points? It shows I need to use it within the 15 days but already 2 days are gone...
In need help
I payed my monthly phone bill yesterday! You guys took it out of my bank account but yet never reactivated my subscription ?
want my money back
How do I cancel a pending account
If I were to buy the 3GB US Roaming data plan for 15 days, but I am only in the US for 10 days, will I be able to use the remaining data in Canada?
PM advertises on EVERY plan that you will earn $x.xx / month (5%) in Public Mobile points value. I don't see any conditions. Before it was $2 for autopay. The $2 autopay bonus was paid out regardless of the number of referrals or other credits you ma...
Hello, I've purchased US data/talk/text bundle but stats show nothing was used. I came to US on 18th and now its 21st and everything shows as zero, especially for Data which is strange. Is my add-on working or i am racking up some crazy bill that wil...
Hi all,the title says it all. I changed providers in 2023 and ported my old phone number from Public to Fido, now I just need my receipts for tax purposes.It appears that accounts were migrated or altered when Public Mobile started their relationship...
It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.
Hi,I got the 100 minutes long distance rewards as I need to use them today. How will I know that I can use them and loaded in my account?Thank you.
Call works and just subscribed PM from fizz
Hello, both mine and my spouse’s phones are showing data limits reached. We don’t use that much data (we have limits way above our typical usage) and most often are on wifi when we do. The usage shows typically times we’d be sleeping. Any suggestions...
I have a {150 GB Data at 5G Speed} plan.I am going to be in Spain, Portugal, Azores for 4 weeks starting Sept 25 2024.Is there a way to "simply" add an international plan from public so that my phone will work in Europe?I'd like to send / receive ca...
I activated an esim on one phone and would like to transfer it to a new one. QR code won’t work. How can I do it?
So I finally got a chance to use my 250G of bonus data earlier this month at the cottage. BUT, I guess all I used was the 60G of my monthly plan up and now the bonus data is gone and my account is empty and I still have weeks to go before it renews. ...
My brother has an account at public mobile. When he logs in, it asks him for a 6 digit code. He enters it and then he gets a screen with a leaf on it. No buttons or anything else. If he refreshes, it just asks him to log in again. Can this please be ...
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