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Transfer fail

Krisha1
Great Neighbour / Super Voisin

It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.

2 REPLIES 2

BKNS27
Mayor / Maire

@Krisha1 

Alway better to use your old account number rather than the IMEI. 

Just have to wait for an agent to pm you back. If you have the account number use it when you are with an agent.


@Krisha1 wrote:

It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.


Please contact a Public Mobile customer support agent using the chatbot to get this fixed:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

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