I've contacted them 3 months ago, 2 months ago, 1 month ago, and today. I didn't close my account I just removed the phone number from my phone so I no longer can receive texts to log into my account to cancel the subscription.
Tried this - not working. It just says reset password but when I go to login that's not an option it just tries to send a text to the phone number of the account that I don't have access to.