Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I upgraded and it charged my account immediatly for the new plan. How do I get it to only start on my next renewal vs charging me twice for the current month?
Hey, I topped up my public mobile account, but the payment is not being deducted, and my phone has no service. Can someone assist with this please?
$40 6GB still available ?
Ever since last week, I have noticed about 2-5 times a day my connection to Public Mobile on my phone would all the sudden become "No Service" (no wifi or data connection), even though I am outside in an area that gets cellphone reception just fine. ...
Hi, I had first purchased a 10-day phone/data/250mb add-on, after around 8 days the data ran out, so i bought extra usa data roaming add-on. When the original 10-day add-on ran out, i bought another, but i think the extra data package i bought disap...
I was told first month free but still I was charged for plan and SIM because I didn't receive the credit within 72 hours as promised. Signed up two weeks ago and so many problems; I can only make calls sometimes, there's a busy tone when someone tri...
I have a credit balance with Telus that I don't want to lose - so I'm using two phone #s right now. I want to switch to PM only - can I transfer my Telus credit balance to PM - given its the same company?
Does it mean I can no longer use my plan? Or does it mean I haven't paid in time? Public mobile seems to consistently have an issue where they fail to auto-bill me in time and then I lose service for 6-12 hours while I scramble to force a manual paym...
I had a 90 day plan which has expired. I want to change my plan to a 30 day plan. How do I do this? I tried using the "change plan" button on My Account page but it doesn't work. EDIT: Changed 60 to 30
Hello, Recently, my plane was renewed, and then I found the price is increased than before.I'm using this plan below This plan includes: -- 6 + 6GB BONUS at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkI'd paid around $13...
I just experienced the same issue on my phone. I signed up for Public Mobile some months ago, using a Nexus 5X, without any difficulties, but the phone had to be sent in for service about a month ago. I switched to an old Nexus 4, and used the punc...
I want to make this post as short as possible, but it won't be easy. I am sure we've all had issues with our respective mobile carrier. Like many Canadians, I have been always been alert to save money and get a better deal. Over the last 25 years I’v...
I'm using IphoneX. I noticed these days that i had trouble accessing internet via data. i also have a problem receiving text messages. Another problem is that, when people call me, the calls directly go into my voice mail without me be notified. Peop...
Hi, I am just looking for very basic thing (like Voicemail, call-forwarding and/or incoming calls) to maintain my number, as my secondary number. When I use the option "Build Your Own Plan", and select "No Talk", "No Text", & "No Data", I do not get ...
I got transfer from chatr to public mobile on April 2 but incoming call, text and data not working what should I do ...
New Service 3 days ago had some difficulty unlocking my Nokia lumia 520 but currentlymy phone works other than my phone number from Rogers has not transferred consequently my phone does not receive incoming calls. How can I fix this.Triton21
If I was to get an add-on or otherwise change my plan 10 days before my plan expires, would the add-on be prorated or? OR would it end up costing me less per day if I waited until my plan expired before upgrading it? I know that LD minutes roll ove...
my phone was deactivated today it showsAmount due to top-up your previous plan $0.00Plan Expiry Date: Apr 3, 2018Account Deactivation Date: Jul 3, 2018Current Balance: $67.00I restarted my phone but it's still not active and I'm really frustrated abo...
I went to pay my 30 day plan yesterday, checked online at my credit card transactions and instead of $52 it shows @CS_Agent Transaction DetailsAuthorization amount:$58.76Retailer name:PUBLIC MOBILEPurchase date:04/04/2018Retailer city:8554782542Settl...
Hello, i need help to enable autopay. I went to payment tap and click on manage autopay but where can i enable it? Please help! The team_moderator is not really helpful.
Hi everyone, I'm trying to help my mom get set up on Public Mobile. We have the SIM and she's got service, but we're trying to port her Vonage number and apparently she got a text today saying that the port was unsuccessful for some reason. Is there...
I just signed up for the $25 plan that states this plan includes unlimited text and picture messaging. Texting works, but attached pictures are being rejected. Advice from anyone?
I have the same problem with my Iphone 6s plus. I was able to share my connection with Telus. Since I switched with PM I am not able to share my connection. The computer will connect to the phone... but I do not have access to the internet. Did anyo...
I have added US roaming, it is visible in my account, but could not make any calls or use any data while in US...that was disappointing. It kept saying I did not have a valid plan,?? .how can get a refund of some sort..
I have the unlimited Canada wide talk. Which if I’m not mistaken means that I can call and be any where in Canada and it does not cost any additional fees? Can anyone confirm or clarify this?! I also have the unlimited international text. I’m trying...
I forgot my password to self-serve. When I try the "forget your password?" link, it displays no security question, but it comes with an error "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." H...
@CS_AgentI try to use a new credit card to pay the due, but it keeps telling me that it cannot charge my card. It is not a Canadian bank card but it is visa.
Hi, I am living in an high rise building just in front of downsview airport (1060 sheppard av west north york) and the communication can just drop randomly there for me.I have just bought a new phone (zenfone 3) and it doesn t help. I have also switc...
Hi, I joined public mobile for the special promotion (Promotion be4 Easter). I went to one of public mobile retailer(walmart). There should b no charge if i activated in store. I showed all the detailed to the staff in walmart, however, he insisted t...
