Changing plan

[Melissanicole]

I was trying to change my plan mid cycle and when building my plan instead of clicking on the 15gb I clicked on 9 gb was hoping someone could fix this so I don’t have to pay another &195 for the plan I wanted 

[will13am]

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@mimmo wrote:

 @CS_Agent  the plan changes topic come us regularly, Is there a clear policy when you will do plan changes,  for customers who purchased a wrong plan vs having to wait  for the renewal date?  ie number of days after purchasing the plan?

 Stuff like this week always be case by case.  The real policy is contained in the terms of service.

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[mimmo]

In that case I would add the difference between the plan you wanted and the plan you paid for and message the mods asking them to change the plan for you, specifing the plan you want. since it was yesterday then it should not be an issue.

[Melissanicole]

To be clear .. I was mid cycle and changed my plan last night to the wrong one 

[mimmo]

 @CS_Agent  the plan changes topic come us regularly, Is there a clear policy when you will do plan changes,  for customers who purchased a wrong plan vs having to wait  for the renewal date?  ie number of days after purchasing the plan?

[mimmo]

being mid plan you are probably out of luck (past the grace period the mods give).  best is to futuredate  the plan you want, and limit your data usage a little  or if you run out of data do a plan chnage to the plan you want at that  time.

[jp2]

Here's the info on mods 

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[jp2]

If you don't want to pay again you will need to send a private message to the mods. Or if you can wait until the renewal you can change it yourself but make sure you select change at renewal