Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My PM Story :) :) :)

My life with PM since I've joined less than one and a half months ago. The roller coaster ride by Michael77 - after almost 7 years with FM I made a tough decision to switch from FM to PM - paid off my extremely large FM tab - gave up a really good ...

Public Mobile $250 Prepay Credit Card

Here's a weird one for you all. New offer from Public Mobile to fill out survey to win a prepaid credit cardI know most of you do not have legacy plans and have not spoken to customer service but that means your odds to win will be alot higher than a...

Resolved! I can't receive text msgs but I can still send msgs.

Hello, This morning I found that I never received a verification code via text msg.Then I tried to test with my friends, he's also with PM. He can send/receive msgs fine but I can only send msgs to him without being able to receive all msgs he sent t...

Re: Help

I need to speak with a mod. my plan did not renew itself after payment and I cannot figure out how to speak to somebody

Unlimited Text Plan

I undertand that Unlimited Text Plan cost $10/month. Is that right?

any student plans expected to come closer to september?

as the title suggests, will there be any student plans expected to come closer to the starting of the new term? thanks

Not receiving Forgot Password email

I dont remember my Public Mobile password, but when I follow the "Forgot Password" link it takes several hours to receive the email to actually reset the password. Then when I click on the link the page says that it has expired.

Fix for updating CC information :)

Hey guys, I got the notice that my CC was expiring soon, so I went to update it and entered in my new CC information, but the system came back at me and said that my CC company could not process this request. So I logged into my CC website and found ...

Resolved! Data not working after adding funds

I exceeded my data about 4-5 days ago. I just topped off my account for the next three months this morning. For some reason i'm still getting forward to the 'zero-balance' page when I try to use the internet. I tried restarting my phone, taking out t...

Data tethering stopped working.

Around two weeks ago it just stopped working. Adding dun and using the tethering apn didn't help. I think it's your end not mine given nothing changed. Please advise. Thanks!

Used 8GB of data in one day?

This happened a few weeks ago actually. Somehow I ended up using like 8gb of data in one day and I can't figure out why or how this happened. I can't seem to find it in my Usage History either. Can one of the mods look into this? I have less than 2gb...

Resolved! Get the phone number on the sim card back

ok, this is a weird question, and I'm not even sure if this is the right sub-forum for it! So when we order a SIM card, there is a phone number programmed into it, based on your location.I got my card last year, and immediately changed the number by ...

Payment Issues

Hello, I am on a 90 day plan. The plan was supposed to reset on the 11th of August and I am leaving the country in September and no longer need the 90 day plan. For this reason I switched to a 30 day plan on the 10th of August and saved my profile. ...

Plan not being processed

Hey MY plan expired today and I am trying to switch to a new 30 day plan I have unlimited canda calling, 2 GB at 3 g, and international text Total is $52 - i loaded the 58.60 to my account However now it is saying it cannt be processed at th...

Resolved! Account disabled?

Hi,I have not been using my Public Mobile account for the last 89 days, but know that I can reactivate within 90 days. Now that I am trying to reactivate my account, I am unable to login, as it seems my account has been disabled. Can someone help me...

FIDO Retention Plans. PM Pay attention

Look at FIDO's retention plans for BYOP plans. Must be a customer for at least 3- 6 months and different value retention plans https://mobilesyrup.com/2017/08/14/fido-offers-55-6gb-75-10gb-retention-plans-customers/

Resolved! Service cancelled, think its problems with my M/C

Hi Guys and Gals, Completely forget my login password and I think I locked myself out. It's saying my service is cancelled but I think its related to my Mastercard not going thru. Can anyone help? Thanls

Cannot view data usage

I follow the directions to see data usage: - Log into selfserve- Plans and addons- Data & Addon Usage Then only thing there is this message "Your Add-on limit will show the total min./MB available on your account at the time of your last Add-on purc...

Phone account locked out

I access the web link for the reset password too late and now my account is locked out, what can i do to fasten the process?

how do i disconnect a lost phone? need a contact number that i can use from any phone

lost my phone a couple days ago and i have been seraching for a number to call and i cant find one anywhere, need help

overpaid for 1 month subscription

Hi there, I have been contacting you for several days now, but it's only now I got thru with you guys. Here is the problem: I have 2 phones under 1 bank account. And my new phones have a deductions of 3 times of what I have to payWhen we moved out la...

Plan change at next renewal date did not take affect..?

My plan renewed today, but I requested a plan change at renewal. Prior, I had a $111 plan, 3Gb of data. The new plan I set to change on my next cycle date was $126, 3Gb data + 3Gb Bonus. Is there anyway to pay the difference and still get my chosen $...

Global Text Not Working

Hello! I'm new to Public Mobile, Ive had it for two weeks so far. Chose the 90 day plan with global texting however any time I try to text home (Brazil), my texts never get there. I have put all the right codes for global text such as +(country code)...

Autopay amount error

Anybody else had this problem?In my brother's account, last autopayment took on the credit card on file the amount of the plan minus available funds (normal behavior), but rewards were not subtracted (nor reset to zero in the case of the community re...

Account EXPIRED & SUSPENDED | Glitch

Hello Mods, Can you please PM ASAP. This is the second time in a row my account had this exact glitch and I had to get mods involved. I am currently enrolled in AutoPay but my account wasn't topped up automatically this morning (August 14). Since the...

Resolved! Intermittent Issues with Text Messaging

For the past few days, I've noticed issues related to text messages. After realizing a few messages I sent were never received, and being told I was sent messages which I never received, I ran a few tests in an attempt to determine what is happening....

Accidentally closed my account while porting numbers

Hi everyone,I have been using Public Mobile for a couple of months (in my first 90 day term). When I signed up, I ported over my work number because I was changing jobs. I like to keep my personal and work numbers separate, and now ported the number ...

account status : plan expired

Hi,So today I logged in to my self serve account to check how much data I have on the last day of my billing cycle. When I logged in, I noticed it said my Plan Expired. Then I went to check my credit card on the account and forgot I to update my cred...

Public Mobile Plan Expires 6 Hrs before expiry date and time.

Prior to my contract plan ending,, I went online to check when the expire date is.. Which is set for Aug 15th, thats also the date I'll have to renew so I can continue use of public mobiles service. As of the time approx 5:04 pm pacific time( display...

Impact of CRTC unlocking rules on the market - for discussion

Just a general topic for discussion: I've been tempted by the koodo $50 plan but am wondering if the market will do better. Do you think the CRTC ruling about having all devices unlocked will help lower plans going into the Christmas season? Will/ar...

Community

Forum Posts