I cant talk but my plan includes unlimited in canada voice

[GaryB48]

I tried to make a call this am and got a msg saying my plan doesn't include voice.  I checked...it does.  I am registered with autopay which will pay on June 5.

i need to use my phone...now!  Help please.

[popping]

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@kav2001c wrote:

@Alunrm& @Anonymous

You guys just bumped a thread more than half a year old

I am sure OP has resolved issues by now

Although I am really curious why you would mark a phone as lost / stolen if unable to use voice

At best you have simply slowed down your solution, at worst if first transaction incomplete you have made situation worse now

Unless it was meant as a joke

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No.  The lost/stolen phone trick is not a joke.  Many subsribers tried it and fixed the problem.  When one or more plan features are not working/provisioned correctly, using this trick to run the plan features provisoning software again may fix the problem.

[Anonymous]

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@kav2001c wrote:

@Alunrm& @Anonymous

You guys just bumped a thread more than half a year old

I am sure OP has resolved issues by now

Although I am really curious why you would mark a phone as lost / stolen if unable to use voice

At best you have simply slowed down your solution, at worst if first transaction incomplete you have made situation worse now

Unless it was meant as a joke

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I don't care how old a thread is. If some newbie comes in and posts in it with a problem then I'll do what I can think of to help them. I don't tell them to make a new thread so as to anticipate getting the solution afterwards. I also refresh the All Posts page so these are the posts that I see and respond to.

[kav2001c]

@Alunrm& @Anonymous

You guys just bumped a thread more than half a year old

I am sure OP has resolved issues by now

Although I am really curious why you would mark a phone as lost / stolen if unable to use voice

At best you have simply slowed down your solution, at worst if first transaction incomplete you have made situation worse now

Unless it was meant as a joke

[Anonymous]

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@Alunrm wrote:

@CS_Agent. I have rebooted and still have this issue . Please address asap. 

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 @Alunrm

If your account is active then

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

[Alunrm]

@CS_Agent. I have rebooted and still have this issue . Please address asap. 

[CherylKirby]

I had the same problem but when I removed the brackets from the area code, it worked with no problem! 

[GaryB48 · Accepted solution]

Powering the phone down and restarting solved the problem.  Many thanks to those who suggested this so quickly!  

[mtfolks]

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@GaryB48 wrote:

This is even wierder than that...I tried a 1-250-656-xxxx number from Vancouver airport and got the 'your plan doesn't include talk'...but I am able to call a 1-250-363-xxxx number!!!  Anyone have ideas?

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Phone number specific issues are likely back end or account related. Follow @mimmo's directions for contacting a moderator as they will need to fix it for you.

[brent_liza]

Are you trying to block your phone number with *67? If so this will not work. Have you tried turning your device off and then back on? If this does not work please contact a moderator. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

please ensure to include your name, phone number, and pin so they can further assist you quickly and any details that may help them. Is it specific phone numbers, all phone numbers, if you are able to receive etc. 

[GaryB48]

This is even wierder than that...I tried a 1-250-656-xxxx number from Vancouver airport and got the 'your plan doesn't include talk'...but I am able to call a 1-250-363-xxxx number!!!  Anyone have ideas?

[mtfolks]

Are you able to provide a screenshot of your plan in the my account screen? Are you a fairly new subscriber to PM and did voice, data, text all work previously? If so, you can try basic troubleshooting like restarting your phone, trying your SIM in another phone if possible, etc. to see if that works. 

If it's only affecting certain numbers then it may be a back end issue with the switch, etc.

If resetting your phone, etc. doesn't work and your plan looks correct in my account and your phone was working fine before then you may need to send a direct message to the moderators with your account information and PIN so that they can look into the issue on their end for you.

[mimmo]

sounds like an account isssue and you will need to contact mods.  sometimes powercycling phone will solve some issues.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
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• Click here to send them a private message.

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