Data plan

[stephburgess78]

Just activated my phone plan Thursday and I can't get my data to work at all.

Please help

@CS_Agent

[srlawren]

@stephburgess78 in order to try to help you, we need the info that @Luddite asked you for yesterday.  Could you please reply when you get a chance?

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@Luddite wrote:

@stephburgess78 More info would assist the Community in helping you.

a) make/model of your phone

b) what plan did you activate

c) login to your account; does it show "Active" and the correct plan

Assuming the account set up process went through without issue and the phone is able to connect to the network, the likely issue affecting data is the APN settings.  Please take a look at this post and follow the steps to make sure the proper APN settings have been applied. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

---

[jp2]

@Anonymous there are options that should be tried before just contacting mods. Especially on the weekend it is faster to get help from the community and fix it yourself 

[Anonymous]

Hello

you need send a private message Click here 

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific.
- them can help you a lot nice team service

Good Luck

[tzliu]

Have you checked if your data plan is active?  

If yes, you could do a self-check:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

If not, then you will have to wait for the mod_team to fix your problem.

[Luddite]

@stephburgess78 More info would assist the Community in helping you.

a) make/model of your phone

b) what plan did you activate

c) login to your account; does it show "Active" and the correct plan

Assuming the account set up process went through without issue and the phone is able to connect to the network, the likely issue affecting data is the APN settings.  Please take a look at this post and follow the steps to make sure the proper APN settings have been applied. 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

[meocon]

@stephburgess78 Which phone are you using? Is your phone with Telus, Koodo or PM? If it’s not from 3 network providers I mentioned you should set up APN to make data works. This link for set up APN

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p...

If you tried to set up apn & everything, but you still cannot use data. 

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

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