[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Paying with voucher affects Auto Pay?
If I buy a prepaid voucher that covers 1 entire billing cycle worth of payments, do I still get the auto pay discount? Also since people have received texts with Koodo plans, if theres a sligh chance that PM gets shut down and/or moved to Koodo, will...
Need help understanding PM
I am a bit puzzled by the information on the website and need help. 1. How do 90 day plans work? Is the price listed on the side what I would pay every 90 days?2. Is there any discounts if I have more than one line on the account?3. If I find a plan ...
Got charged 3 times in a month
I emailed customer support only to find out they stopped using email for support. I hope I can get help here. I was charged on Aug 1, and then again today Aug 23, and then again when I changed my credit card. Please advise.
Adding a US Roaming option
Taken from the FAQ in the US Roaming Article U.S. Roaming FAQ's 1. What happens after my 10-day U.S. Roaming Add-On expires?10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchas...
Questions about data usage/data addons
Okay, so under addons- I have"6GB Data1740.943 / 6144 MB" Am I to guess this never expires until I use it, but my plan's data is used first? Also, is there any way to see how much data I've used on my current plan besides on my phone (which seems t...
Resolved! Coming Back to Public Mobile from Freedom - Mods help please!
Hi all,Yesterday, I switched to Freedom Mobile since my cousin had a deal that seemed amazing at the time. However, it doesn’t look like it’s the best network for me after all.I was wondering what the process would be to switch back to Public Mobile....
I Can't Make/Receive Calls or Text Messages
Hi there, I noticed that I can't make phone calls, nor can I receive any text messages.I also can't be reached (it goes straight to my voicemail).I don't have access to my voicemail, and it says something like "you don't have any active long distance...
I changed my phone number and I regret it. Is there a way to get it back?
Just as the title says, I changed my phone number and I immediately regret my decision. Can I get some help in retrieving it @CS_Agent ?
Resolved! How is my caller id supposed to work?
Hi there, so i have a question about the caller id that comes with plans. currently when my mom or dad calls me, their name that is present on their phone contract shows up under their number which is under mom or dad (so i.e "Mom,905-905-9055,xxxx x...
Resolved! "2UT2 all circuits are busy"
I have had nothing but a bad experience since joining a week ago.Mid call to my grandmother it hangs up. I call her back 7 times and it finally goes through, another 30 minutes into our conversatuon and it hangs up on her mid sentence.My grandmother ...
US Roam addon with NO Talk/Text/Data?
Need a few days of US Roam for my son travelling to US for a NEW account with new sim card.He doesn't need the line in Canada, only need it in US. Can we sign up 30 Day with No talk, No Text, No Data but only Addon $15 US Talk and Text Bundle?
SOCIAL MEDIA ACCOUNT
It is quite a disappointment that public mobile does not allow the moderators to help customers through any social media outlets. I remember that whenever I needed an assistance, twitter was my way of contacting public mobile as I would recieve an re...
Account Problem AGAIN
Hi, I am unable to log into my account and I've tried reseting the password, but for some reason it says my email/ username is incorrect. NEED HELP ASAP Thanks,
Resolved! ZTE Axon Can't send or receive MMS pics
Hey never got this to work and now it's bugging me. Have a ZTE Axon, everything works like sending text and recieveing but I'm unable to send or recieve picture messages. Heres a screen shot of my one and only APN
Resolved! US add on talk/text/data refund?
Hi,Last week, I went to Vancouver, Washington to visit family. I purchased the $20 10 day US add on for talk/text/250 data. Unfortunately, after only one day my phone totally died and I had no phone for the rest of the trip. Is there any way to ei...
Resolved! Coverage under 3G plans
Is coverage reduced when using a 3G plan?
Can not create an account for self serve.
Question about creating an account.When I enter my cell phone number, below messages shows. "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." Do you have to purch...
Resolved! How About A Public Mobile Flash Sale? :)
Hi PM, How about a Flash Sale? But please make it longer than one day. Thanks.
Caller ID name display ; it WORKS
I received a call today from a number that is not in my list, and I found that the name is displayed. The number belongs to a local school bus company in my city. Thanks Public Mobile for giving this feature for free , I didn't have this feature wit...
Koodo Prepaid Ports
Hi, I've activated two Public Mobile SIMs for my kids, one last night and one on Friday. Obviously I'm unable to port either number through the automated process as they are Koodo Prepaid numbers so I have sent a PM to the Moderator_Team and have re...
Port from shared acc.
Hello.A friend try to move from Telus to PM. His actual plan is shared with his wife.I'm in the process of porting and I don't know what to write on the "authorization name". Rest is a piece of cake.Tnx.
Voucher location - New Westminster, BC
Hi,Does anyone know where I cab buy vouchers in New Westminster or Burnaby? The finder function on the website shows local addresses, but the names of the stores, and the google maps that pop up are for stores in Ontario. And one of the addresses is...
Resolved! 3g service is not working with LG G3
I recently upgraded my cell phone plan to have 3g data.Unfortunately I'm not able to activate mobile data.Is there someone could explain me what is wrong and help me out.Thanks.
Resolved! Accidentally activated my US Roaming too early.. help!
Hi community friends, I just purchased the US Roaming Add-on for $20 (talk, text, data) and meant to activate it for next Monday but accidentally applied for it to begin today. Is there any way I can reverse that so I can still get my coverage while ...
How easy is it to switch from Telus to Public Mobile? Non-techie user here...
Truthfully, I'm not at all tech-savvy, so the DIY nature of Public Mobile freaks me out a bit. I see alot of grumbling in the forums about challenges with customer service, difficulty porting, features not working, prepay renewal issues, etc... so ...
Why are Koodo reps trying to Convert us to Koodo.
I got a call today from a Koodo Rep. stating that Koodo has bought PM and are converting PM over to Koodo. He gave me the same deal $40.00 but includes a free sim for switching over. He even tried to make me commit to making an appointment. So my con...
Resolved! VoLTE and Nexus 5
@CS_AgentI have a Nexus 5 which supports VoLTE; when will you be offering it?Thanks
Paypal payment option in the future?
Hello fellow PublicMobilers, Hope you've all had a great Summer-despite the major cool and wetness. I was wondering has PublicMobile thought of lauching a Paypal payment option in the future? I started to think about this recently because I have a ...
No data on grandfathered plan after missed payment
Hi, I am on a grandfathered $90 per 90 days with talk, text and 1 GB of data with auto-pay enabled.After having missed a payment, my plan was suspended. I paid the next day and the plan was re-activated but now I don't have access to any data. Before...
My Account shows I'm paid up to date
I have auto-pay enabled and my account shows i'm paid in full but when i go to my credit card account online I don't see a debit from Public Mobile. I just need to know if the payment has in fact gone through and the delay is on my credit card side. ...
