Account suspended

[asubhan]

Hi, 

I need assistance in getting my account reactivated. When i try to reactivate it says credit card information cannot be accepted. 

I have verified with the bank and the credit card has no issues. 

Thanks in advance for the assistance. 

[ShawnC13]

@asubhan,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[mimmo]

You can also try leaving last digit of postal code out or unit number if you live in an apartment

[srlawren]

@asubhan as @mimmo noted, the system can be fussy about unit numbers.  When I added my card a while back, I had to leave the appartment/unit number blank, and enter the unit number as part of the address line 1, such as:

123-555 Fake St

basically I formatted it EXACTLY the way that it appears on my credit card statements.  This worked.