How to re activate the services

[Joy1]

I missed payment due on September 29 .. I have $50 available funds .. How to use this amount to re activate the services ? 

[imm1304]

Send a private message to @CS_Agent and provide your public mobile phone number and request them to do it for you.  They will help you.  

[Joy1]

It doesn't give me any option to re activate 

[imm1304]

Hey @Joy1,

You can reactivate from selfserve.  Just follow the prompts for reactivating.  The system should guide you to top up the remaining funds needed to pay for the next plan cycle.  Let us know if you have any specific questions about it.  

[will13am]

You could use the help of the moderator team to look after reactivation.  The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...