My top up is done and my phone is still not activated

[Srestabathina]

Hey there 

I did my top up in my account but my phone is still not activated.

I have waited for too long like 3 days to activate my phone but my money is spent on the account and it is showing me that the payment is done successfully.

But when I call anyone it is telling me that I don't have enough balance in my phone to make an outgoing call 

Please help me out 

Thank you 

[kentnleung]

it may take an hour to two to process it in the system

[Taekgun]

Sorry to hear you're having issues.  Was your account still active when you did the top-up or had it expired?

Either way, it sounds like you will need the assistance of the Moderator Team.

Send a private message to @CS_Agent, include your following info:
- account number
- phone number
- sim card number (if you have it)
- a brief description of what has happened

…and they will be able to look into it for you.

Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

*** I’m here to help but I’m not a PM Moderator, so please don’t private message me with any of your account information. ***