[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Charged Twice for 90 day plan/Account Suspended
I joined Public Mobile on Aug 2, 2017 and paid the fees through my credit card. However, I could not text anyone this morning. (Aug 19, 2017) I checked my account and it was locked out because it said I didn't make a payment? I tried changing my APN ...
Suspended account
Hello. I just got on with public mobile less then a week ago. Last night I logged into my account to see my data usage and I notice my account said suspended in big bold red letter. I tried to use my phone and sure enough it is. I checked my visa to ...
URGENT PLEASE HELP
I signed up as a new Public user last week and chose one of the 90 day plans. Processed payment of around $159 then had to add another $20 because account said not enough to pay for my selected plan. This is now $179 total charged to visa. Started my...
Deactivated Phone for payment i already made
i am registered on an autopay account, and i started my plan on july 21 2017, today is august 18 2017 and i am on a 90 day autopay plan. My phone was suspended today for no reason, because my date for my next payment was due in 90 days. I paid again ...
Auto Pay Cancelled on Day of Payment
Hello, I have cancelled my auto pay today, which is the date of my scheduled payment. I see nothing recent in the payment history and my credit card has not been charged yet. Will I still be charged for the next three months? I wish to change to a di...
Account has been suspended
I activated my account 1 week ago. Paid for 3 months of voice data and text. Money was taken out of my account. I could make phone callss and text till yesterday but today my account says suspended. Please resolve this ASAP
Account Suspended
My 3rd acct was suspended for non payment 9 days after activating the account. The money was taken out of my bank account 9 days ago
Plan expired
Hey,My account has expired even though I paid for 3 months and it's only been one month. Please help. Thanks!
Plan change - glitches / emergency
HelloI've changed my plan on August 18th. The payment went through successfully, but my new plan doesn't work it's suspended and it looks like 30-day pass for $10.00 was charged double time.I really need my phone number start to work immediately as t...
Plan change - glitches / emergency
HelloI've changed my plan on August 18th. The payment went through successfully, but my new plan doesn't work it's suspended and it looks like 30-day pass for $10.00 was charged double time.I really need my phone number start to work immediately as t...
Account Status: Plan Expired but just paid for three months when I signed up only 17 days ago
I am getting asked for a monthly payment but I just paid for the 3 months two weeks ago. My account is showing as suspended and is asking for a monthly payment. My earlier transactions are showing on public mobile and my credit card as paid. How can ...
Have 90 day plan it's not working saying I need to add funds
So I i have the 90 plan 18 g plan for 150 what ever it is I used all my data and my plan was not due till Oct and now it's saying I must top up again i didn't think once you ran out of data that they would shut your service off now I'm out the money ...
No data
Renewed my plan. Talk and text 2 gb data for 50 dollars. My data doesnt work anymore. I reset my settings removed sim card everything and nothing. Still im greeted with a page that says i have no data or im out of it or ive been banned it gives you f...
Plan has been expired
I paid for my first 3 month and this morning it is suspended saying that I have to make a payment.Please fix this problem.
Phone plan says add money
I added 62$ on the 1st and now its saying it expired how can that be ???? I still have 11 days i thought i got 30 days not 18 .... not happy
Resolved! 3 months plan expires within first month
Hi there,I activated a 3 months plan on Aug 4, and this morning the phone stopped working. My online account said plan expired and I needed to top off. I toped off so that I can keep using my phone, but why did this happen on the first place?
Resolved! Plan Suspended Despite Balance Paid 3rd August
Hi!Cam anyone think why has my plan been suspended?My plan was changed /reactivated on 10 August by a Moderator when I queried having paid $37 by Visa Debit on 3rd August instead of $32 for 30 days' Provincial Calling and Global Texting. I have check...
Account Suspended for unknown reason
I started using public mobile account a few days ago, with a 90$/90 days plan. First i somehow accidently made a 10$/30 plan by accident, but decided to let that slide and went with what i wanted. I paid the 10$ + 90$ on tuesday and now my account ha...
Plan Suspended Prematurely? Post here
There appears to have been a major glitch with Public Mobile's system this morning (August 19, 2017) which is causing plans to expire and accounts to show Suspended prematurely in self-serve, along with being unable to use any services such as callin...
Payment
Hi, can a mod please assist me in completing my payment?I have auto-pay but my phone is not working, stating that there is an amount due when I call.I tried to manually pay online, it tells me I have a balance of $110, but when I go to pay it says $0...
Data Usage - picture texts
Hi I changed my data add-on from 1GB to 3GB. I never had any issues with my data usage when I was on the 1GB plan, but now I'm buring through my data in a heartbeat. the way I use my data hasn't changed. My data usage renewed on August 16th and as...
had to pay a second time this month
Hello ! I got a lil payment problem, like i said in the subject, I had to pay a second time this month (the first payment was august 8 , the second today) for a 3 month plan. Also my plan restart so i lost the 12gig left on my account ! what can we...
Account suspended - won't activate - EXTREMELY UNHAPPY!
I chose the 90 day plan thinking I won't have to make a payment for 3 months and its turning out to be cheaper. A month later my account is suspended without any notifications and I have to pay the $126 to activate my account even though I want a $52...
Resolved! Unable to add data to current plan
I have $10 on my balance and I would like to add Data to my current plan and not waiting for the billing cicle, can someone provide some help to do this, the portal doesn't let me. Thanks
Phone plan says expired?
Hello,I set up both my parents on public mobile about a month ago on a 90 day plan. This morning both their phones don't work and when I log into their account it says their plan is expired. Please help!
Account suspended/Data not working
Hi there,On August 9th I signed up for the 90 day 3gb plus 3gb additional data. I paid $144.90 on August 9th and signed up for autopay. Now it's saying my account is suspended and my data will not work. Help!
Account suspended.. Made my payment 2 days ago. What happened?
I have an issue, my account has been suspended and requires me to pay to reactivate my plan. Why? I literally just paid 3 days ago for the 3 month plan. I had moderator Shazia_K, change my plan, and had it upgraded. I had enough funds to cover to acc...
Cancelled account, double billed
So I don't know why but I just had to pay for another 90 day period to reactivate my account after only making it 30 days through a 90 day period.When I opened my account I couldn't port my old number so customer service said the easiest way to solve...
Resolved! Account was suspended? When was I supposed to make my first payment?
Hello, I joined PM July 30th, before the 3G data plan promotion expired, and had set up autopay which was set for around late October. Today I received a voicemail telling me my account was suspended and if I didn't make a payment by September 19th I...
Resolved! URGENT SITUATION! NEED HELP!
In spite I paid on August 06, my plan was suspended for unknown reason tonight in the middle of my night shift. So I don't have communication with colleagues and the supervisor! It is really disaster. A message in my account:Your account has been sus...
