[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."
I did changed my plan. Now l am unable to call and receive calls as it says sorry this is a long distance call.....Need help please help me out
Resolved! Locked out and cannot reset My Account Password
I need help accessing my account. For some reason I've been locked out after two or three login attempts. Could I get some help accessing my account?
Re: Sorry we cannot complete your call, you don't have an active long distance add-on ..."
I am having this problem since last 2 days.. pls help?
Payment twice
Paid my bill earlier this monthThen phone cut off and said hadn't paidSo paid second time and phone workingBut my visa shows double payment
Resolved! Re: phone not working
I try all of that and it still say I don't have a active long distance plan,
Please Fix Your System
There are so many good things about PM. But one of the things that needs to be done to make PM even better is a system fix. The glitches should not happen as frequently as they do. This takes the moderators' time away from other important issues. Tha...
Plan change
I was going to change my plan which is more than my current plan is now. When I went through the process it is asking me to pay the full price of the new plan when I just renewed my service yesterday. Is this normal? I was expecting to have to cover ...
Resolved! Data usage
Am just clarifying my data plan. I bought just a few weeks ago, the 90-day plan, with province wide calling, unlimited global text, 3 + 3GB BONUS at 3G Speed /90 days. Would this mean, my data is 2GB per month or is it 6GB total for per month?It show...
Resolved! International Calling Cost Without Add On
I was wondering how much it costs per minute for international calling if I did not buy any add on? For example if I called from Canada to China, how much would it cost per minute? If it matters, both phone numbers were 416 numbers. Thank you.
Need Help with Porting/Activation (from Rogers)
Hi, I am currently under Rogers and I wanted to port my number. I bought the SIM card and I put in all my information under activate.publicmobile.ca. I created my plan and add-ons and when I clicked 'Continue' to '4. Review Your Order', the message a...
Resolved! iPhone keeps going to "No Service" message, then back. Really terrible connection ,,,
Ever since I bought a condo which is a Terrasse (really half basement) built with cement walls, not only do i get the above message on and off all day, but my phone NEVER rings anymore. I wake up the screen to find I habe a new "missed" phone call a...
Suspensions fixed w/o Private Message
Hi Public Mobile Community, Not sure if anyone else noticed but my suspension has been lifted and from reading around many others as well are starting to see their accounts being fixed from the auto repay glitch hiatus going around. Some tips as foll...
Account no longer shows suspended. But line not active
I was a victim of the account suspended glitch earlier today. I sent the mods a message 8+ hrs ago but it still shows it as unread. There is a bot going around restoring suspended accounts, and on my self serve it shows my account is active...but:- I...
Resolved! SERVICE SUSPENDED - ACCOUNT PAID UP
REPOSTED FOR VISIBILITY >> please copy and repost as needed to maintain its visibilty << Something has triggered a significant accounting system glitch. If this has affected you first try rebooting your phone. The moderators have reported that some a...
Paid for 3 months, asked to pay again after 1 month.
Hi!I played my plan 156$ for 90 days last month. How come now, one month after, my service is suspended and I am asked to pay the full amount again?Thank you!!
Resolved! Gone to FreedomMobile
It's official ... I'm back over to FreedomMobile. The PublicMobile experience was good, but seems FreedomMobile has the plan that has more data and Canada/USA calling. The $59 plan was on sale for $50, and when we get another family member onto the ...
Activation not working
i filled out the application, entered my sim card # as well as all other info (credit card, email, etc). It said that it could not be completed and to try again. I tried resubmitting a second application but now it is saying that my sim card # is inv...
Service was Suspended - Back Online!
Like many others my service was suspended this morning. I sent a PM to the mod team around 10:30am EST and my service was just restored at 4:00pm EST. Just to give you a timeline of how long it may take.
***URGENT***Suspended Service
My acct has currently been suspended despite switching over to a brand new plan on Aug 6, 2017. i have paid $125 for the 3 month plan with 6GB data and unlimited talk an text. IT has not been a month yet and I am without services which is unaccepta...
THIS IS URGENT. My account has been suspended but I have paid
@CS_Agent My account has been suspended and is asking for a payment. My credit card was charged the full amount for 1 month on Aug 14/2017Why am I being charged again and why is my account showing insufficient funds? I am very angry and want this fi...
Problems with refer a friend rewards
I am missing a couple of friends on my account refer rewards. What should I do? I had them on my account at one point but I lost them; they are still with public mobile. Any help would be greatly appreciated. Thanks in advance.
Reactivated suspended account but no data
Hi, My account has autopay but for some reason the payment didn't process and my account was suspended. I made a manual payment the same day and reactivated the account. I am able to make and receive calls. The phone would show the 4G icon at the top...
Mysteriously Suspended
I changed plan (downgraded) a week ago now I'm suspended and can't call anyone.@CS_Agent please help!!!
2 more accounts suspended
My wife and I both have public mobile accounts. We signed up for the 90 day plan over the past 30 days and both have been suspended. I have PM the moderator_team but no response for the past hour. What is going on here?
Plan paid until October 16th suspended today
My plan is on a 90 day plan and was suspended today stating I need to top up. July 18th I topped up my account on a 90 day plan moderator please help as I run a business and am a single mom of four. THIS CAN NOT HAPPEN IF SOMETHING GOES WRONG WITH MY...
( moderator please.) Paiement and 90 day.
Alright after one month where i had my line for 27$ btw thanks to have gave back my 10$ that was looking like stealing and rippin costumer, now I tried to add an amount of cash to my account. first i switched my one month plan to a 90 day plan it's ...
Double charged and Suspended account
My phone stopped working today and when I called 611 there is an oustanding balance of $225.00 I have initially tried your service for 3 month, and got all data used in the first 2 months. Then decided I need more, so I choosen another (higher plan),...
Resolved! Suspended Account
@CS_Agent I understand that many people are experiencing the same issue where their account is suspended for no reason, so I'm sorry if I'm just clogging up the forums, but I really would like a resolution ASAP. I am not able to call as the plan is a...
Resolved! 90 day plan got cancelled after 1 week
Hello, i first activated my phone a little over a week ago, I activated the 90 day 12+6gb, Canada wide calling and texting plan at 240$. Now today my phone is not working, I can't send texts, calls, and my data isn't working either. Self serve and 61...
Plan suspended
This morning I was working and noticed my cell was not working. I immediately looked online to find the problem and found my account was suspended. .. kinda **bleep**ty deal but what ever...I sent a email to the moderator explaining everything....Thi...
