Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I got a call today from a Koodo Rep. stating that Koodo has bought PM and are converting PM over to Koodo. He gave me the same deal $40.00 but includes a free sim for switching over. He even tried to make me commit to making an appointment. So my con...
Hello fellow PublicMobilers, Hope you've all had a great Summer-despite the major cool and wetness. I was wondering has PublicMobile thought of lauching a Paypal payment option in the future? I started to think about this recently because I have a ...
Hi, I am on a grandfathered $90 per 90 days with talk, text and 1 GB of data with auto-pay enabled.After having missed a payment, my plan was suspended. I paid the next day and the plan was re-activated but now I don't have access to any data. Before...
I have auto-pay enabled and my account shows i'm paid in full but when i go to my credit card account online I don't see a debit from Public Mobile. I just need to know if the payment has in fact gone through and the delay is on my credit card side. ...
Hi was a freedom mobile customer who switched last week to the 4GB promo. It was a bit of a rocky start, but thanks to the mods for clearing things up...1) 2 days after signing up, my account was suspended due to the system wide glitch. My account wa...
My plan was to AutoPay on Aug16, I was on vacation and went to use phone and it says suspended due insufficient funds, I went to bank they assured me nothing wrong and then I used to make purchase to make sure. *611 told me in on,t needed 22$ so I a...
Hi guys,I'm thinking of switching to PM from FM. My biggest problem with FM has been slow data speed. The most I get is like 8 mbps as my Nexus 6P isn't supported by FM's Band 66 network. I wanted to get a better understanding of PM's network from us...
I am not able to login, not able to reset my account. Not able to speak to Customer service as they dont have access to my account. My phone is a dead brick ......how long to reset my account.... how long for me to make payments..... whats wrong wit...
I have no way of contacting customer support as I have not had reception on my phone for 2 days. I have not moved and there should be no reason for this. I have also been locked out of my online account when I attempted to seak help.
I put time on my phone for unlimited text and calling and have been waiting now 3 days and my services are still not working . Can someone please help me with this.
When I check my profile I see that I still have more 2gb available however I can't acess the internet. I already tried the standard procedure but nothing change.
My service was interrupted somewhere in the suspended plan issue. I sent a message to moderator and also posted on the forum with some kudos from members. I have noticed some people posting that their accounts had been reactivated by moderators who...
There are so many good things about PM. But one of the things that needs to be done to make PM even better is a system fix. The glitches should not happen as frequently as they do. This takes the moderators' time away from other important issues. Tha...
I was going to change my plan which is more than my current plan is now. When I went through the process it is asking me to pay the full price of the new plan when I just renewed my service yesterday. Is this normal? I was expecting to have to cover ...
Am just clarifying my data plan. I bought just a few weeks ago, the 90-day plan, with province wide calling, unlimited global text, 3 + 3GB BONUS at 3G Speed /90 days. Would this mean, my data is 2GB per month or is it 6GB total for per month?It show...
I was wondering how much it costs per minute for international calling if I did not buy any add on? For example if I called from Canada to China, how much would it cost per minute? If it matters, both phone numbers were 416 numbers. Thank you.
Hi, I am currently under Rogers and I wanted to port my number. I bought the SIM card and I put in all my information under activate.publicmobile.ca. I created my plan and add-ons and when I clicked 'Continue' to '4. Review Your Order', the message a...
Ever since I bought a condo which is a Terrasse (really half basement) built with cement walls, not only do i get the above message on and off all day, but my phone NEVER rings anymore. I wake up the screen to find I habe a new "missed" phone call a...
