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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Roaming in the USA - An opinion

Hi thereI've only created this post to share my experience with roaming in the USA.I've been using the new ten day triple roaming package offered by PM for my trips to NY and Texas. The connectivity and the ability to apply add-ons as required have b...

BUG: "View Usage History" when selecting date range doesn't work

Reproduce:1. Select radio button for specific date range and enter start end date.2. Click View Usage HistoryExpected: Load up usage history for selected date rangeActual: Loads up 7 days of history, and when you click page buttons, there is no data ...

Down to two active moderators

I noticed just now that @Saray_O is now retired. The turnover seems rather quick in this position. It is a pretty stressful job and thankless at times. Let's hope @Mary_M and @Shazia_K are in it for the long haul. You two have have been nothing b...

Telus LTE 700MHz Band

Hi guys, I was thinking of getting a new phone and tried to check if the phone will be compatible with Public Mobile.The phone I am looking at is called Xiaomi Mi Mix and it's compatible with all the frequencies Telus network uses EXCEPT for the LTE ...

Resolved! Usage Report

Does anyone know how to download the usage history report? It's really annoying going thru pages (15 lines only) from the View Usage History.

Confusingly ripped off and then lied to by customer service reps.

EDIT: THIS THREAD WAS MARKED SOLVED BY A MOD IN ORDER TO SUPPRESS THIS CONVERSATION. I HAVE TAKEN AWAY THE SOLUTION MARKING.The problem was not solved through any help given to me in this thread and not solved entirely. I signed up for a public mobil...

Resolved! No Talk service!

After having called a few people today, and being on the Unlimited Provincial Talk plan, I received a message when I try to make a local call that I am not on a Talk plan at all.Plan expires in a month.Whats up PM?

Resolved! How long to show refer-a-friend reward?

My husband renewed his 90days plan on March 8, and I am about to renew my plan on March 24. I refered him, and I had been getting reward until this time, the refer-a-friend reward hasn't shown up on my account yet. Wondering if something's wrong or s...

Refund Process? Bought the wrong add-on

I'm roaming in the U.S. at the moment. I ran out of data (250mb) so I went to top up and mistakenly bought the 1GB add-on for Canada. How do I get that refunded?

Resolved! Charged twice

Hi, I didn't use my public mobile account for a month and then when I started again on a new plan I was billed for that plan and again for another random $67. How can I fix it?

Login failed and disabled

Hi,Today my phone has no reception and signal. I am unable to make calls at all. I tried to call my phone but it goes straight to my voicemail which I am unable to check.I then tried to log in to my account but it says login failed and disabled, cont...

When I try to make calls my phone says that I need a long distance add on

I recently switched my phone number, why I try to make calls my phone says that I do not have a long distance add on, but I am calling a local number. I have the povincal-wide calling plan and I am calling within the province so I dont understand why...

Re: account got suspected for no reason

Hello, it can be verified that the account has been reactivated (sorry for the late response as I didn't log back into the message board after it's resumed). However her data seems suspended, i.e. no cellular data. I looked at her payment history and...

@Shazia, my Mama's Data is Not working, Can U correct the anomaly please?

Hi @Shazia_K, My Mama just called me, The Data thing is Not functioning, The Call and Txt work though, Can U repair the link please?

Resolved! Issue porting out to Rogers

I have requested to port my number from Public Mobile to Rogers. Despite the fact that my plan with Public Mobile should be active until May, my number has been suspended after the porting request. What is the best course of action now to keep my pre...

Can't place calls after porting number

I'd been holding on to my old Freedom Mobile number as I evaluated Public Mobile and recently decided to go all-in on Public and port my number from Freedom to Public. The port seemed to go fine, but I just discovered that while data, inbound calls,...

What a smooth transition

Hey guys,Not sure where to post something like this, but I just want to thank all the people who regularly contribute to the community! I just ported over from Telus yesterday after 18 years! and all my questions were quickly answered here - it was s...

Resolved! Not receiving texts from Rogers customers

Just noticed a few days ago that I've been unable to receive any texts from people specifically on Rogers. I've tested, and am able to receive texts from people on Telus, Bell, Fido, and people on Rogers are able to get my texts, but I don't get anyt...

Resolved! What is automatic top up?

Just curious since I checked my payment's history after it auto-renewed and there was a section that says automatic top up for $94 under the credit section.

Resolved! PM notifications

Does PM email or SMS you on promos? Because I don't think I got one back in the november promo.

Resolved! Message from PM

Today, my wife phone keeps getting message from PM about her data is exhausted, your based plan has expired, you are roaming on a partner network in the USA, you phone has been reported lost or stolen, and your account has been suspended due to fraud...

Resolved! Re: Refer-a-Friend Reward

I was reviewing my refer-a-friend as my auto renewal time is up for another 90 days. I noticed a number of people I have refered and currently have active accounts with PM do not appear under my account. Is this something that one of the mods can loo...

Resolved! Travel outside North American, would like a solution for forwarding incoming call

I planed to travel outside North American for about 2 weeks, since PM doesn't provide service outside Canada & U.S., is there any solution for forwarding incoming call to another # ?

Resolved! need help - Stolen Phone

Hi PM, I need a new sim card with my number. Some bad guys robbed me last week.Please help!

Resolved! What happens upon my auto renewal with the 12 GB promo plan I snagged last time?

I have my account set for autopay but the current plan includes the 12GB promo from late last year. What will my new plan be? Typically I do the following: 90 daysProvince talkGlobal Text6 GB but took advantage of the free upgrade to 12 GB last time....

No Service ...Service ...No Service ...Service

Is it just me or does anyone experience the constant no service? From my work desk some days I'm fine, full bars no problem. Then days like today and a few days last week no service for hours! Sometimes the service comes back but most often it does ...

Resolved! My Phone is lost and want to block the sim, How??

HiMy phone is stolen and i want to block the sim. What is the procedure please??

Resolved! On 90-day Autopay, paid last month but text saying payment due now

Can someone please tell me what's going on??https://imgur.com/KZUa2KeJust paid last month, on a 90-day plan with Autopay. Message says due on March 24th, but self-serve is correct saying no payment till May.

renewal worked without issue

I was a little aprehensive yesterday since i was up for auto renew. Happy to report, no issues at all. Received two texts saying that rewards had been applied about 7 hours apart (duplicate) but everything else has been smooth. I still have service a...

Resolved! Where can I print out my payment invoice?

It's tax season and I am trying to print out invoice with my account, and I can't seem to find a menu that would let me do so. Payment history only list the date of payment which I don't think is considered as invoice/receipt.

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