I’ve been using Public Mobile for three months now, and my autopay date was supposed to be Oct 14. I got a text saying my plan did not renew because they did not receive my payment. I double checked that I was indeed signed up for autopay, and read a few topics on here saying that there can be a delay and to not worry until you lose service.
I had no service today, so I went back on to Self Serve and tried to pay manually, but I get a message saying “Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.”
I’ve tried multiple browsers on three different devices and get the same error every time. My credit card provider (Visa) says there’s nothing wrong on their end (and I’m able to use the card without issue elsewhere). I already tried deleting and re-entering my card info. This is the same card that I originally used to pay for the first three months. I don’t have a second credit card to try. My profile still says I’m registered for Dynamic Autopay.
Any suggestions? I don’t know what else to do.
