can't access my voicemails

[tat_ingabire]

I changed my plan from 90 days to 30 days but kept the same options and now I can't access my voicemails; it says "You don't have an active long distance add-on and it is not covered by your plan". What can I do?

[passiveegg]

i dont understand why your voicemail is being considered a lond distance. i dont have long distance either but i am able to go through my voicemail. can you please let me know what you have done from your phone? 

[Taekgun]

It sounds like you hit a bit of a snag with the self-serve portal. You'll need the help of a moderator to get your voicemail sorted out.

Send a private message to @CS_Agent, include your following info:
- account number
- phone number
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

*** I’m here to help but I’m not a PM Moderator, so please don’t private message me with any of your account information. ***