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Change plans

tegart
Great Neighbour / Super Voisin

I have been on a 3 month plan and would like to change it to a one month plan as we are going away for 6 months the end of October.  I have a balance enough for the one month plan, but not for the previous 3 month plan and I am unable to do so  on my acct page,  just does not accept the change and now my phone is not working

Help

2 REPLIES 2

tegart
Great Neighbour / Super Voisin

Thanks I contacted the MODs,,,waiting now

mimmo
Retired Oracle / Oracle Retraité

Plans that are expired can not be changed in self serve.  you need to get the mod to change the plan manually for you. Send them a prvate essage with the plan you like.

 

just a fyi plans can be expired for max 90 days after taht your account sim card etc become invalid. So you will need to renew a plan while you are away before the 90 days, if you want to keep your existng number.  I would  reccomend futuredating a 30 day text only plan (its the cheapest)  once you get you plan going this month.    while you are away day 85 activate  the text only plan  and futuredate a plan that you like  when you return just incase the prices go up.

 


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