Reactivate Plan

[dotDylan]

I was away for a few days at the end of my cycle. I made a payment and it says my plan is active on the site but I'm still not able to call text or use data. The system says I don't have an active long distance addon. Is there a anything I can do?

Dylan

[dotDylan]

You rock, thanks Kalla

[Kalla_A · Accepted solution]

Hello @dotDylan!

I was able to activate your plan as I could see that you had made a payment already. 

Your service should now be functional 🙂

I do apologize for your loss of service!

Cheers,

Kalla

[Luddite]

Yup 

[dotDylan]

Bummer

[Luddite]

Unfortunately, you are stuck waiting for moderator asistance. It may yake 24 hours.

If you want some ideas on getting phone service over wifi during this problem you could have a look here: SECURITY OF SERVICE

[dotDylan]

Yeah, I've tried a bunch of reboots. 

[NDesai]

Try rebooting your phone.

If you still don't have service, PM staff member will help you.

@Shazia_K @Mary_M