[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
moto g5/moto g5 plus/other
so i dropped by phone and the screen is broke.. ugh wanted to get this phone... cant tell from anywhere if it will work with public mobile.. anybody able to verify? ive checked the compatibility websites but they can't confirm lte. if it doesnt anybo...
Student offer
Pm need to offer 25 dollars plans 750 mb. Free text free calls Ontario . To really serve the average student and working folks.
US Roaming Add-Ons
Anyone else ever use a US roaming feature yet?I added it to one of my lines and I know it is working but some strangeness in account info It shows in use history that data is being consumed, but on overview page it shows 0 of 250MB roaming (so it is ...
Credit applied to wrong service
After inserting SIM card the credit was applied to a 30 day pass with no features instead of the 90 plan that I chose. My account was charged $10 for a service I didn't want. Can someone help to rectify the mistake? I don't want to add an additional ...
Plan Disappeared/Removed
Hello, I was on the 90 day 12GB $40 a month plan but all of a sudden I cannot make calls and it asked me to call *611. I then looked online at my account and saw that my plan disappeared/removed and I am getting an error when I click on the plans tab...
Unfortunately, Voucher # could not be added. Please verify the Voucher and try again.
I bought voucher from Esso today, go back home and pay by public mobile voucher, but it is not working. somebody help please
Too Late for Freedom mobile offer?
Learned about your freedom mobile transfer offer yesterday night. Went online to sign up my two phones today, and appears the offer is over. Is it really too late? Colin
Resolved! com.apple.mobilephone error 1035
Hello. Iphone SE purchased from the Apple store 1 month ago and I am on the Freedom Mobile 12gb 90 day plan. No issues until I went to set up voice mail today. People can leave messages no problem but I cannot set vm up to be able to retrieve them...
Paid and still not working
What do i do to get my service working
Resolved! All (local) calls and texts won't go through -- "You don't have an active long-distance add-on"
I've been using Public Mobile for months already. Everything was fine until recently, when my auto-renew failed, and then Public Mobile subsequently disconnected my service. I've just made a payment and reactivated my account, but now all calls are s...
run out of data before data runs out?
Hello, I have a 2 gig plan. I currently only used 1 gig and it tells me that I have run out of data? Please help it happens all the time! Tania
Not getting coverage in areas shown on map
I live in a border city and traveled to Detroit yesterday. I looked on the coverage map before and noticed that the Telus towers extend well into Detroit and surrounding cities. Yet I didn't get coverage until I was actually on the bridge. I even tri...
Overpaid, refund please?
Hi,I tried to make a payment but it accidentally defaulted to my quarterly payment of $120...Which isn't due until November. Can this be refunded please? I will then go ahead and make the payment of $10 required for the add on I would like.Thanks
Resolved! Unable to do anything after paying bill
My account was "Suspended" and I paid the amount in the self serve menu to zero my balance out, however still none of my services (text, call, data) work. My account shows as now being active. I messaged @CS_Agent but their profile shows they haven't...
Resolved! Payment not recognized -- Is there ANY moderator online?
Hello. I am desperate as I'm not getting a response from the Moderator group inbox. Is there ANY moderator online? For my account, payment was due today. I see this message: Your account has been suspended. Make a payment to reactivate your current ...
Payments
Hi i need some help. i made a payment on my account like i do every month but its still saying i i need to make a payment, my account is suspended. what should i do???
New FM Sale--only this weekend
http://forums.redflagdeals.com/freedom-mobile-tent-event-40-6-gb-50-9-gb-ymmv-possible-35-26-6-gb-32-50-9-gb-2120227/#p28126416
Resolved! Can Public Mobile resend Koodo promotion text to me?
I want to switch over to Koodo, using the deal that Public Mobile offered... I went to Koodo store, and they said I needed to show them the actual text... well since I have a flip phone, I delete my messages often, so I didnt have it saved. Can a mod...
Resolved! Can't login to Self-Serve (reset pass 3 times already)
Hi, Can a moderator please help? I'm trying to access my self-serve acocunt and it won't let me. I reset my password 3 times already (successfully). I've also sent a PM to mod but no reply. I need it urgently as I want to do addon for data! Thanks
Had an issue with credit card
I had an unauthorized transaction happen with my credit card and my payment didn't go through for my public mobile. It says my number expires on Sept 14 but where it says plan it says plan expired on August 14. My credit card is now fixed and it will...
My plan was not renewed properly
My plan renewed last night, supposedly, to renew to 6g+3G bonus, but it still showing 6g And with $21 balance. Can you please take a look? +++++++++
My Service Dont Work!
Ok so yesterday i bought the mobile sim card set it up and activated my account i got a error and the activation did not work. I called the mobil number it said my account was suspended waited 19 hours.Woke up this morning to see my account was no lo...
Auto pay issue?
Is anyone else having an issue with payment?
Resolved! Setting a signature
I can't for the life of me find the option to set a signature here, could someone please point me in the right direction? I'd like to add one with some common links that would be helpful.
Can't Send/Receive Media Texts and No Voicemail Notifications
I'm using a Samsung Galaxy S7. As the subject says, I can't Send/Receive Media Texts and no Voicemail Notifications are sent when someone leaves a message. I tried changing the APN settings but haven't been able to fix it. Any help would be greatly ...
Ported to another carrier but just recently prepaid 3 months. Will I get money back for unused days?
I want some further clarification on this, I just recently ported to another service from public mobile to take advantage of a porting over promo but I just recently had an Auto-Pay payment last week on Public Mobile for 3 months. Will I get a credit...
24 hour promos?
Hey, wouldn't it be great if PM offered flash 24 hour promotions that are open to all? It would be a great way to reward loyal customers who are paying attention to the community and referring friends! I heard they had one yesterday, just for ports f...
