Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not able to change plan from 90 days to 30 days

I have been trying to change my plan from 90 days with data to the 30 day provincial talk and international text for $32. I have enough funds in my account but it will not let me change it. Please help. This is really fustrating.

Resolved! Refer-a-friend reward problem

Hi, I referred a friend but the bonus didn't show up, so I emailed PM and they credited me $6 (for 2 90-day billing cycles where I didn't get the reward), but for the following cycles, I didn't automatically get the reward. When I go to rewards, it s...

Charged Twice for 3-month plan

I recently ordered a 3-month 3G plan. After one day of use it was clear that the data internet would not work at all on my phone so I decided to change the plan to a 3-month 4G one. I assumed when I changed from one plan to the other that I would rec...

Credit Card expired and forget to update new card. Now service is not working

Hi Credit card on file expired. I forgot to update the new card info on online account. Sice yesterday phone services are disactivated. I have sent a direct message to @CS_Agent. However I have not received any response as wait time is approx 48 hour...

Account suspended despite having $240 as current balance

Would just like to know why my account says suspended and plan expired when my account balance is $240

Funds Available but Account still shows as Suspended - help ASAP

Hello,Please resolve ASAP.My credit card declined. So I added funds to my account. The funds are available but my account is still suspended.Logged in as JONATHAN FERNANDES | | Balance: $43.00Your account has been suspended. Make a payment to reactiv...

In province, getting charged long distance?

Hi, On my usage history, if there is a time counter on my call does this mean I am getting charged for long distance? These time counters are appearing on some in province calls and I need to find out why! I have the unlimited province wide plan. Ca...

Auto Payment didn't go through

@CS_AgentHi Mod team,My autopayment went through today, Aug 16, with the following statusAvailable Funds: $xAmount owing: $0Balance: $xIt also indicated that my next auto payment will be Nov 16, 2017. I initially thought it was my credit card becaus...

Cannot sign into my account. And cannot text, call, use data etc... Transferred from Freedom Mobile

I just transferred from Freedom Mobile to obtain the promo that is being offered right now with some friends. After having signed up, I cannot sign into my account, text, call use data etc... Whenever I try to use these services, I receive a text fro...

Late Payment - Funds not going to the right place

Hi, I forgot that my credit card expired and thus I was late on my payment (due Aug 15, 2017) and my account was suspended. I just made a payment on self-serve and the money went into "Available Funds" instead of paying the debt. My account still sho...

Province-wide calling not working

Hi All, I have unlimited province-wide calling on my plan, and I'm currently in Ontario. I'm in Barrie now, though when I try to call areas like Marathon and White River, which are further north but still in Ontario, my calls won't go through. I get ...

payment

i made two payments for the 90 day plan because the first time the system said it was experiencing an error so i tried the next day and it worked but when i checked my credit card statement and it said i paid twice so i would like a refund for 1 of t...

Moderator : Please Contact Me

Good Day, been a PM user for a while, lost password and secret question, I would like to send my Phone # and email address to someone so I can resest my password and get into my account. Would a moderator please email me.. ThanksDR

Phone not working after "today's" auto payment

Hi, so today my autopay occured on my credit card but my phone calls and data are not working. I checked my credit card to see if i was charged but i was not, so I changed my card to my debit card to make sure the payment was made but nothing has hap...

Bill is paid until November and i lost all service

No idea what happened but i lost all service for no reasonHelp would be greatly appretiated

Buying unlock S8 in the US, and using with public mobile. Will it work?

I have a friend in the US right now.I'm considering switching a new phone, and kinda have my eyes to S8 atm. Canadian price seems to be ridiculous high, so I was considering my friend buying it and bring it over. This is what I'm considering:https:/...

Request for refund

Hello CS:You had deducted 3 months pre-payment from my credit card on Aug. 6, 2017 for phone (647) xxx-xxxx. But, I ported my no. to Speakout on Aug. 7, 2017. I will appreviate if you could refund me my payment.Thanks,Romeo Villanueva

Resolved! Did PB charge me yet????

I set auto payment from the day I am with PB. Everything was ok.Today my payment due (Aug 16). I am not sure if PB charge my credit card. I checked my credit card account but no pending record.My account indicated that I have $116 balance, $116 avaib...

HELP I'm getting married in 2 days and my phone doesn't work!!

When I make a local call all I hear is "Sorry, we cannot complete your call, you do not have the required long distance add on". Today (August 16, 2017), was start of a new plan cycle. My account is charged on this date and I found out that my credit...

Phone not working after payment!

Hey, my phone got cut off as i forgot to pay, and i changed my plan and added funds and updated everything successfully according to my account portal. However, now the phone is still not working its been hours now and still nothing. I've tried res...

Phone is not working

Hi my phone worked fine last night and when i woke up this morning it wouldn't let me make or receive any phone calls. I have a "grandfather" plan and i pay every 90 autopay. and the payment has already been make. my account online says that the stat...

Login Disabled

Hello, I'm trying to login to my account but when I put in my login and password I get the following message "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." Has anyone had any expe...

Resolved! don't want to use public mobile anymore

HelloI don't want to use public mobile anymore. How do i do that?I see some messages that i have to disable autopay. 2nd of Every month they deduct money from my account. So if i delete auto pay i will not be charged from next month? Pls. let me kno...

Resolved! Public Mobile Closing- according to the rep I just spoke to from Koodo

I just got off the phone with a rep from Koodo Mobile and she told me that everyone will be receiving a text message to switch to Koodo (if they want). I said I did not get a text message. She said I could still switch to Koodo. She said that PM w...

Calling and incoming not working. Need help urgently

Calling and incoming not working. Auto pay just went through today. i need help urgently

Auto Renew payment went through but no service

Hey if someone can please help . I currently have no service. My autopayment went through today but instead of billing me the $126 it gave me that as a credit, im not sure what happened but something clearly went wrong and it disabled my service alon...

Resolved! Unlimited Talk to Canada and the US not working

Hello,My plan includes: Unlimited Talk to Canada and the USHowever I just called a US # and it says I do not have talk available. How can I resolve this issue?Thanks SDB

Resolved! Disable Voicemail

Hi Everyone,Wondering if its possible to disable the voicemail feature on my plan??

Resolved! Phone doesn't work despite having paid

I changed to a new plan that was supposed to start today. However, my phone says that calls and texts aren't part of the plan. So I check my account online and then see that my plan has apparently expired. However, my credit card has been charged to ...

Resolved! Service stopped, but autopay worked?

@CS_Agent When I woke up this morning, I lost all service (text/data/etc.) on my phone. My autopay date was today, but I made sure I could make the payment. My account shows that it has been properly renewed, but still no service. I've tried reboo...

Community

Forum Posts