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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation failed, please help

Last night We have activated a 90 day unlimited usa canada talk plan with 6GB data and unlimited text. My plan cost is $150 plus tax. But I got the following email with a different plan and not able to access my account. Number is not activated yet. ...

Didn't Receive Sim Card for Order # 90458 from Nov 7

I ordered sim card for my dad on Nov 7 and received the shipping notification email on Nov 9 6:53 PM.It's been 11 days and I still haven't received the sim card yet.I sent out the email request on Nov 15 8 am, past 48 hours and still haven't received...

LG G4 APN

I am writing hopefully to get some answers ... Long story short, I moved from Koodo and using LG G4, when I installed PM's sim ...everything works except data .. I have changed APN manually as well ...did't work Thanks to community help ...they have...

Where is my SIM Card??

I ordered my SIM card last Thursday (7 days ago). I recieved my receipt and 5 minutes later I recieved an email saying my SIM card has been shipped. It has now been 7 days and I have yet to recieve my SIM card. If I do not receive my SIM card in time...

When will admin contact me to activate?

Been sending PMs no response. This community support is a bit of a joke so far. There needs to be some kind of a support queue setup so requests are handled in proper order. You advertise a low price but can't handle activations!

Resolved! Porting Issue

I just activated my dad's sim to Public Mobile. Problem - He can make outgoing calls BUT does NOT recieve incoming calls.... WHAT DO WE DO???

Invalid #, won't allow me to port cell from Rogers?

I have sent the mods a PM on sunday and still waiting but the plan might expire by the time they get back to me, so anyone know if i can just apply for a new number than get my number ported from rogers after? Don't really want to lose my number

Resolved! I bought the data-add on. But I still cant access data

Hello, I bought the data-add on. I can see my available funds is $10. But I still cant access data Please fix it.

Everything up and running

Hello: I have to admit that community people are helping very well ..I am impressed people are taking their time to reply.. with everyone help I was able to do everthing and my service is up and running. .. Thanks to Mods they are helpfull ..thank y...

Resolved! Issue Porting number

I have issue porting my old number. I can make a call to someone but can't receive any calls. My old phone from WindMobile is still active.I change my number today using public mobile website because my wife needs to get a hold of me. I need my old ...

Resolved! Cannot switch to fall promo plan

Hi, I'd like to take advantage of the fall promo but when I try to change my plan the promo won't apply. My current plan won't expire until Dec 29th. How can I apply this?

Resolved! Public Mobile account deleted but cannot create new one either?

Hello, I have a SIM and am trying to get the 4GB promo before it ends but it seems my PM account I created (at least a year ago) is not there anymore. I'm quite sure I have the right credentials since I wrote them down when creating the account. When...

Manually changing your plan

My 90 days plan is suppose to be over by Nov 27th but I did the change today. I noticed that the rewards did not apply to the plan I changed and the rewards was removed from account after. Will I still get those and get a refund? Also, is this normal...

Need help from mods to finish porting

Hello,I switched from koodo and followed all the proper steps on the 14. When i ported over my number i got a screen that poped up saying porting complete but its been 4 days and i still cant use anything mo txt messaging no calls and my data does no...

Resolved! Please help... my PORT did not work and no response from MOD

Hello I tried to activate my PORT 12 hours ago, and there was an error message after I was finished and I believe this was the beginning of the end of success. Since this moment I have had INCOMPLETE PORT of my services to PM. I will explain1) I tri...

Terrible Mod attitudes

@Shazia_K She said porting will take 3 days due to technique error,but almost two weeks paased, she never respond any private massage and tag in discussions. Please refund to me and I cannot stand your customer service.attitude

Resolved! Porting Issue from Telus

@Shazia_KI had activated my SIM on Nov 7, and had service from Nov 8 at noon until Nov 9 at noon. I then had no service until Nov 10 when I was asked to reboot my phone; this gave me service but no data, no texting, and no incoming calls. It has now ...

Help: Trouble Porting from Cityfone

Hi, I signed up for a new account. When trying to port my existing number I get the error message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance. " Please help. Thanks, Ryan

I can receive texts but calls go straight to voicemail?

Just got the cards today and everything went smooth. Picked up two cards for me and my girlfriend, iPhone 4s and Samsung s3. I set up both cards on my iPhone and everything works fine, calls and text all come through no problems. I tried on her Sams...

Is there any advantage to unlocking a Telus iPhone 5 for PM use?

That's it really. Hooking up my wife's phone for the $120 deal as as well (Did my unlocked Nexus 5 a few days ago). I have read enough to understand that Telus locked phones will work on Public Mobile, and the IMEI number checks out. Originally I t...

Resolved! Fall 2016 promo not showing

Last week my wife switched over to this 12G 3 month $120 plan from a different provider. I'm trying to switch too but the plan doesn't seem to show up anymore. No more links and also if I try to create the plan 90 day/provincial/12g data it shows as...

Did I sign up for the Fall Promo correctly

Hi there. After reading the instructions on a post about adding the promo, I think might have messed up while signing up for the promo. The post was detailing how o get the promo if you're renewel date is after the promo ends. I just had my payment ...

Resolved! no sim found

Hello I just set everything up and the sim is saying its not there with my unlockd s4 that i was using with PC mobile but it works in my old phone that i used to use with public like 2 years ago any idea why its not working in my S4? anything i can t...

Some things go smooth while others...

Been trying to get an issue resolved on wife's account for 2 weeks now with no real success but despite my fears of any further issues if I try to port my number I just could not resist this latest promotion.... Had sim card for a couple of weeks deb...

Is lack of 2G network a problem?

I'm thinking to port my number from Rogers, and they seem to be the only carrier with 2G network. I find myself sometimes fall onto the 2G (or E) on my phone in certain areas of poor signal, like if I'm underground, or away from the city. What would...

Signed up but can't login to my account or use my sim card but got charged on my credit card

I activated my sim card and registered an account yesterday and I got an email saying my pin and self-serve account are registered. My credit card is charged as well. But when I try to login my account, I got error message: "Sorry, your login attempt...

Payment

Hello I just went in to set up a new account and I 3 40$ vouchers it said I owed 120 so I put in all 3 of the 40.00 coming to 120 but it's saying it's not enough any help with this?

Resolved! LG G4 Data is not working---Resolved ...thank you

Hello: Please help me out here. I have just activated sim ..everthing is working except the data. Yes, I have tried sim in different mobile its working ...I have APN as follows Name: Public MobileAPN: sp.mb.com Proxy: Leave blank Port: Leave blank Us...

Troubles porting from Koodo Prepaid

It's been three days since I activated my new Public Mobile SIM and so far I've been unable to port my number. I know the PM staff are swamped right now so I'm posting here to see if anyone can offer a hand. I followed the instructions for Koodo cust...

Voice Call going to busy tone

I signed up yesterday, and data works, but when someone calls me, they get a busy tone. I rebooted my phone a few times, still not working. Need help.

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