Community

Used 8GB of data in one day?

This happened a few weeks ago actually. Somehow I ended up using like 8gb of data in one day and I can't figure out why or how this happened. I can't seem to find it in my Usage History either. Can one of the mods look into this? I have less than 2gb...

Payment Issues

Hello,  I am on a 90 day plan. The plan was supposed to reset on the 11th of August and I am leaving the country in September and no longer need the 90 day plan. For this reason I switched to a 30 day plan on the 10th of August and saved my profile. ...

Plan not being processed

Hey    MY plan expired today and I am trying to switch to a new 30 day plan   I have unlimited canda calling, 2 GB at 3 g, and international text   Total is $52 - i loaded the 58.60 to my account   However now it is saying it cannt be processed at th...

FIDO Retention Plans. PM Pay attention

Look at FIDO's retention plans for BYOP plans.  Must be a customer for at least 3- 6 months and different value retention plans https://mobilesyrup.com/2017/08/14/fido-offers-55-6gb-75-10gb-retention-plans-customers/

Cannot view data usage

I follow the directions to see data usage: - Log into selfserve- Plans and addons- Data & Addon Usage Then only thing there is this message  "Your Add-on limit will show the total min./MB available on your account at the time of your last Add-on purc...

Phone account locked out

I access the web link for the reset password too late and now my account is locked out, what can i do to fasten the process?

how do i disconnect a lost phone? need a contact number that i can use from any phone

lost my phone a couple days ago and i have been seraching for a number to call and i cant find one anywhere, need help

overpaid for 1 month subscription

Hi there, I have been contacting you for several days now, but it's only now I got thru with you guys. Here is the problem: I have 2 phones under 1 bank account. And my new phones have a deductions of 3 times of what I have to payWhen we moved out la...

Plan change at next renewal date did not take affect..?

My plan renewed today, but I requested a plan change at renewal. Prior, I had a $111 plan, 3Gb of data. The new plan I set to change on my next cycle date was $126, 3Gb data + 3Gb Bonus. Is there anyway to pay the difference and still get my chosen $...

Global Text Not Working

Hello! I'm new to Public Mobile, Ive had it for two weeks so far. Chose the 90 day plan with global texting however any time I try to text home (Brazil), my texts never get there. I have put all the right codes for global text such as +(country code)...

Autopay amount error

Anybody else had this problem?In my brother's account, last autopayment took on the credit card on file the amount of the plan minus available funds (normal behavior), but rewards were not subtracted (nor reset to zero in the case of the community re...

Account EXPIRED & SUSPENDED | Glitch

Hello Mods, Can you please PM ASAP. This is the second time in a row my account had this exact glitch and I had to get mods involved. I am currently enrolled in AutoPay but my account wasn't topped up automatically this morning (August 14). Since the...

Accidentally closed my account while porting numbers

Hi everyone,I have been using Public Mobile for a couple of months (in my first 90 day term). When I signed up, I ported over my work number because I was changing jobs. I like to keep my personal and work numbers separate, and now ported the number ...

account status : plan expired

Hi,So today I logged in to my self serve account to check how much data I have on the last day of my billing cycle. When I logged in, I noticed it said my Plan Expired. Then I went to check my credit card on the account and forgot I to update my cred...

Public Mobile Plan Expires 6 Hrs before expiry date and time.

Prior to my contract plan ending,, I went online to check when the expire date is.. Which is set for Aug 15th, thats also the date I'll have to renew so I can continue use of public mobiles service. As of the time approx 5:04 pm pacific time( display...

Impact of CRTC unlocking rules on the market - for discussion

Just a general topic for discussion: I've been tempted by the koodo $50 plan but am wondering if the market will do better. Do you think the CRTC ruling about having all devices unlocked will help lower plans going into the Christmas season?  Will/ar...

People should beware if this service. It will crew you over eventually

SO something went wrong and my payment couldnt be processed. PM says i didnt have funds, but I have funds and verified with the credit card company.So i had to contact a mod. which is super lame becuase it takes FOREVERNow they reply and say it will ...

Payment voucher locator does not work.

Try and find a place in calgary,It has all jumbled up info, showing places from all over cnada as if theyre in calgary.https://publicmobile.ca/en/on/how-to-payIts completely useless as it is.

Received an text msg from pm for koodo 5gb plan

I just received this text does anyone else received itPublic Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of data at Koodo! That means you can get 5GB and unlim...

Payment not being processed

Message on acount:Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.I go to payCurrent PlanPick & P...

Self Serv account got lock out

Hi, my account was locked due to incorrect password. Can customer support help to reset my PW?  Thanks,James

Is there a locator I can use to find a lost phone that does not have a locator app?

Growing Community

Just noticed monthly Community Reward Badges have been added, and it made me realize how much the community has grown.  My first badge I received in December for November was a 0.5% and 5 people received it.  Since then it has been rewarded to follow...