Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What does my phone IMEI have to do with the port process? I mean why do they need it when you request to port to Public Mobile? First of all I use an unlocked phone that has nothing to do with my current carrier (Rogers), in fact it's an unlocked AT&...
Dear Public Mobile It's been 5 days and my line and self serve is still not active despite requesting assistance on community, pm ing mods, and emails. So are you going to activate line or should I request charge back from credit card??? At this poin...
I'm using an iPhone 7 Plus, ported over from Fido a couple weeks ago. I'm not getting Apple's iCloud verification texts to my iPhone. I've signed out of iCloud, restarted my phone, but still no dice. ANyone else experiencing this? Are you able to rec...
Hi there, I have PM'd two mods separately but haven't gotten a reply yet since last week. I also emailed PM support separately and also didn't receive a response. Can someone please help? I ported my Telus mobile number over to PM but it seems like t...
I signed up for the promotional plan, but unlike many others I didn't port my number over. Instead I created a new account and kept my old Rogers account active so I could evaluate Public Mobile service first. So far everything on the new account se...
Today i recieved a call and for some reason there was 011 before the number and when i called back i got a message that i cannot complete this call. I have a long distance add on too.So question is 1) why did i get 011 before this number? I have used...
I was a Public Mobile customer during the spring/summer, but had to travel to the US in August and October, so I switched to another provider that supported US Roaming. Now that Public Mobile offers US Roaming, I want to switch back to Public Mobile...
On self serve under my plan it says that fall promo has expired... What that's mean ...it will not auto renewal or its not available to others anymore.Hope in February I won't have any problem with auto renew and will have the same plan going.
It's been 11 day since I've activated my sim card, paid for the service and sent in a porting request. Nothing has happened since then, my old carrier sim card still works on my phone. I was wondering if any of the mods can please help me fix this is...
Hi, We must be the unluckiest couple, I am still waiting for my porting request to go through. Meanwhile, my wife is still stuck at the activation where her local calling area is still not dropping down, hoping she will be honoured the plan she needs...
Just a quick question for the fellow members who ported from koodo. Approximatley how long after porting did it take for your final bill to show on the koodo billing page?Thank you for everyones replies.
I attempted to port my old phone number from Koodo to Public Mobile. Now it seems my Koodo account has been de-activated and I still have the new number Public Mobile gave me. Is my old number still transferring or has it been lost? (I didn't cancel...
Hello: I don't want to transfer an existing number but the 'drop-down' for area / city on the 'select new number option' does not work - so I tried the transfer option but get the error message above. Can't create an account as I don't yet have a pho...
I've sent many pms to mods, and filled out many support tickets via 'Contact Us'. No response from the mods, and no email within 48 hours. I cannot receieve calls, and I cannot text anyone who does not have a number registered with Public Mobile. I c...
Windows phone Lumia 950I always get "Media content in this message". "Download" <-- click, nothing happens.Unable to send pictures too. Anyone know a solution? ty
I have a couple issues since I recently activated my SIM. I activated my SIM card before November 20th during the promotion period and I chose the plan with unlimited text and talk, and 12GB data. However, I only see 6GB on my account now even though...
So last week I bought a public mobile sim card, activated it, selected a plan, and everything. I tried porting the number, but It didn't work for some reason, my ols sim card still works, and the new sim card doesn't work at all. I even switched the ...
Hi everyone, I was just wondering why is it that there hasn't been any Public Mobile personnel online this week? I had sent a private message to one and no response. Has there be higher than normal E-Mailing volume? Has the site been under going a l...
Hi @modsIts been 11 days and my port is still incomplete. I can't receive any incoming calls. I opened a service ticket (#3917-9132) on the same day and PM'd a mod and still no reply. It should be a quick fix. Please respond/help me complete the port...
Hello , I've ported my number from Wind a week ago but still no incoming calls and texts. Who should i contact to? AA
Hello PM mods, First time PM subscriber here. I've sent a message to Mary_M describing my scenario and I've issued support Request (#6481-2473).- Messages to Mary_M on the 15th of November- Messages not yet indicated as read.- Support request ticket ...
hi.. notice, that complaints about no services etc. are way way down.....? yes, there's still lots of work to do and many are still waiting, but i think a clear sign of all pm staff to work their rear ends off is, that the complaints are really much ...
My renewal was today. I use auto pay.I was supposed to switch to the new 4GB plan, but something appears to have gone wrong.What I see in self serve is "plan expired" and my account is suspended.Was this a glitch? And what's he best way to resolve th...
Hi, I ordered a couple of SIM cards but didn't receive a confirmation email, and when I realized the process screen had refreshed to the main page already. I tried to email but it won't let me send through the form. It says 'Your email does not match...
Decided to give up on porting my old number as it has been a week and a bit without replies on it being cancelled so I decided to get a new number. I got the new number I desired, but it now doesn't take any non-Telus network calls or texts? I know t...
I've been trying to get my issue resolved, without any luck. My phone number has worked for approximately 3 months, but in the last 2 days, I have had ALL calls incoming or outgoing blocked as 'You do not have a long distance plan'. I have the 12gb ...
I don't see any career link on PM's website! Is it a ranking thing?
Hi. Been on PM for 3 months with no issues. Then we upgraded to the promotional plan just before our renewal date, and all looked good. Except now no calling is possible, either way. Can someone please help with this! Thx.
I'd just like to warn everybody about the 120 promo plan. I was under the impression that the plan would be honoured past the due date due to the technical issues. I signed up on Nov 14 and the port didn't go through until Nov 18, but I was signed up...
