Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
So here's the thing - My company has decided to pay for my phone bills but they would need the reciepts. is there a way I could get these emailed to me every billing cycle.
People at PM have forgotten to look at the big picture. Less for less, when it's all about more for more, makes holes in your offfering. If I have my phone and want to spend $40/month and all I need is 1G of LTE, I'm better to look elsewhere Virgin M...
Hi, I have a question on getting a better plan. If I see any better pormotion is happening, can I still make a plan change to capture the promo, but start it at next renewal date? Thanks
My account has been suspended due to insufficient funds and I cannot reactivate even though I have enough money in my avaliable funds. My balance owing states $0.00 :SI was wondering if there is some way I can pay for my 90 day plan with my account b...
I've tried to get another US ad-on, and it won't work. My first one has expired. I've restarted my phone and adjusted my cellular settings. Can someone help me?
My phone was blacklisted by Telus/PM yesterday as the previous owner had a delinquent account. Luckily, Orchard is working with Telus to resolve this on my behalf asap (yay customer service!) Im a bit uncomfortable by the response I got from PM....th...
I've ported out from Public Mobile to a different service provider. I need to verify that my Public Mobile account is actually closed, and that I don't get automatically charged for my next bill period. How do I do that?
Hi, I tried my password more than 3 times and I was out of luck, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue?
Hi,I have one frend whuch I refered. Before I got text messages and I earned rewards. Hovewer, It srarted some months and I never gor this kind of Rewards. My RewardsLoyalty Reward ($3)AutoPay Reward ($6)Community Reward $0Refer-a-Friend Reward $ 0 ...
I tried to change my plan last week and the system would not accept payment. Autopay failed this morning. My credit card is valid and not locked, all card information has been entered correctly on the public mobile website.I'm currently without phone...
Folks, I had a tech call me a couple of times this afternoon and we did some testing to see what was happening on the network end when I attempted to do tethering. He got some valuable test data and was able to resolve the problem fairly quickly. I...
I'm visiting my mom in Abbotsford. It is a "border town", but I'm several km from the actual border. It insists I'm roaming. I've never run into this before. Anything I can do?
I just activated my dad's account with a 57$ plan including province wide talk global text and 4gb data at 3g speed. It says that I have no plans right now with just the 30day renewal fee of 10$ and says available funds is 47$. The SIM card has not b...
Hi, looking for some assistance. Today my data cut off and when I tried to connect on my phone, it tried to lead me to a url that had "zero balance" in it. I'm assuming this is because I used all my data. Questions:1. How do I tell when my billing cy...
Why is it you are offering Freedom mobile customers to make the switch to Public Mobile to get 4GB data on a 4G network for $40 a month but an existing customer cannot get the same benefits. I have been with you for 6 yrs and you drop me to 1GB data ...
Hey there, Has anyone had this problem? My data is not working despite my account having a positive balance in it. I bought extra data (and I got charged double), and my account says available $$$, but data not working. Help! Thanks
I've been tethering with public mobile for months. It stopped working this week. I know it's not my phone as I used other people's SIM cards in my phone flawlessly. I've looked into forum posted but everything seems to be from years ago and involve ...
Hi, It appears that I have been disconnected from the Public Mobile Network as I am receving the "No Service" alert on my phone. I have not been able to use data, place calls or text as a result. This seems odd since my account is up-to-date and I ha...
Hi,My wife and I returned from the US and our US Roaming Plan expired and now we are not receiving texts. We restarted our phones, check the forums and checked our APN settings. Everything is working as it should except texts. I am hoping someone can...
I added $58 to my account it was $10 for the 30 days Plus 22 for Tok 17 for text 35 for data and then gave me a $20 deal so with tax it came to 58 it took the money off my card and added it to my account but then only used 10 for my 30 days and I can...
I'm down to around 30 minutes of my 400 min LD add-on. Can I purchase a new one before I run out of minutes and not lose them or do I need to wait until I'm down to zero before purchasing my next one? thanks in advance
