Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting number from WIND with multiple numbers

Hello, I plan on porting a number I have from a WIND Mobile account, but that account has multiple numbers attached to it. I was wondering if porting one number would close the entire account.

No data after porting

I switched from Fido to PM yestereday and right after porting, I can make outgoing calls and texts as well as receive incoming calls and texts. So I thought I ported my number properly. However, this morning, I realized I don't have data at all. A...

The number entered does not belong to a valid Public Mobile Subscriber

Hello I am trying to activate my simcard but it keeps saying "The number entered does not belong to a valid Public Mobile Subscriber". I am 100% sure that I typed in the correct number and tried multiple times on different devices and browsers. Plea...

New activation and port from Fido

Activated Sim, registered and paid (on the second try with Visa). On the summary page it says "sorry account activation failed, visit community for assitance." Directly underneath it, it says that my activation request has been processed. Shows full ...

Resolved! Activation not complete? Sorry, your 4-digit PIN was not accepted.

Hello, Not sure how else to reach support but I'm porting over a second number (1st one also still waiting on activation, with a separate error) but this time the following error showed up as I got to the last screen: - Sorry, your 4-digit PIN was no...

Resolved! Port from Rogers Issue

Hello. (this is a separate issue from my other post) I ported a number over on a different activation (helping my in-laws) and it says the port was successful. I can text and receive texts from it (on my phone) the phone but I cannot phone it. Can so...

Activation Failed

Hi just tried activating my SIM but the process failed on the last step. Right now I am unable to login to my account, but my credit card has already been charged. Can someone assists. I have created a support ticket 1607-0262, and have yet to recei...

invalid sim -- was port successful?

hi...wondering if the community can help me out. I was trying to port my gf's phone # from Rogers. It rejected her MC credit card and said to activate again. When I went to activate again, it said SIM was invalid. I phoned the credit card company ...

Koodo port failed-support request (#2519-3367)

Porting failed with a message to contact support. Old Koodo sim can still send/receive calls but has no data while PM sim has data and can make but not receive calls. ThanksDanny

PM staff not replying to emails or private messages. Need account fixed.

Not sure why PM won't reply to email or private messages or fix account problems and respond to issue about bad signal in high population city area. Sent a kind private message to a PM staff over a week ago but he won't reply. Works great in this cit...

cannot login to public mobile account

hello set up a public mobile account, phone is working, cannot get into account says i only signed up for 10 days (via email) but signed up for 120 any help?

SIM Card Cost

Purchased Public Mobile SIM and have been using for little over 2 months, have yet to receive refund as promised by PM!Was told if post concern here, someone would contact me to resolve situation.

Resolved! Invalid Sim Card

Hey,I saw another member having the same problem as me and was wondering if anyone else is having this issue. I was able to sign up for PM on the promo plan $40/month but when activating the sim, it said "completed" but also gave me an error message ...

WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

At the moment, you will have a high possibility of:1) Being charged the full amount with NO SERVICE2) Account will not be activated to make changes3) If you plan on porting a number, you will lose this number in limbo due to bugs on public mobile.4) ...

Resolved! Sim cards

I havent receive my sim cards in the mail yet. I ordered them on the 3rd.

Activation Failed - getting 'invalid sim' on re-try

tried signing up/activating sim tonight for the 4gb/120 plan, however at the end of the sign-up, getting an activation failed. When re-trying the registration again, I now get an "invalid sim" error on the page. Im also unable to sign into the self-s...

New Activation Issue

Hello to activate account got to the payment screen and it said activation failed.Phone recognizes that it has recieved a text but says there is no texting in the plan.Cannot log into account that was going to be created and tried to reset the passwo...

Activated new sim but cannot recieve incoming calls

Hi! I just activated my pm sim my data is working and I can make outgoing calls but am unable to recieve calls or messages.. I am not sire what the issue is please help me.

Adding Additional Phones to Account

For anyone wondering, like I was, if you can have spouses or kids phones on your account...no you can't you need to set up a seperate account with a seperate e-mail for each phone ...don't understand why but thats the way it is...

Resolved! Anyone need SIM card near Guelph?

I have 6 SIM cards left, if anyone around me needs one. Im in guelph near the university. I know some of you are very worried that theirs wont come in in time as I would be haha. Private message me to arrange something

Switch plan failed

Hi, I had Public mobile 25$ plan. I called 611 last saturday to Switch to new 40$, 4 G data /month plan. 120$ has been charged and I should have the plan today (the payroll day). However, I am still on the old 25 $ plan, and it charged me 25$ today, ...

Phone Service

Hi, Its been a few days now, and the only reply i seem to get is that i have to wait for someone to get back to me. I'm already being charged for service i dont have (twice actually, paid on top of the auto charge...). Is it not possible to get a re...

Resolved! Petro Canada Mobility

I've got one more number to port...Has anyone ported from PetroCanada Mobility to Public Mobile? If so, what information did you provide to have a successful port?Thanks in advance! Edit: I provided these 3: Account number = 10-digit phone number, 4-...

Resolved! Unsuccessful Port from Wind Mobile 48 hours

Hi guys, I ported my phone from Wind Mobile on sunday evening. The last step of process said activation request failed at the top of the page but still said it was processed. I received the welcome email that my self serve account was setup, but I ha...

Unsuccessful porting from Zoomer after 16 hours....

Tried to port last night, but incoming calls still went to voice mail. Submitted a contact form on the website 8am this morning. Sent a private message to a moderator an hour ago. But still no response of any sorts, or any fix. What else can I do to ...

New account activation failed, can't login, no service, please help

I created the new account on Saturday, port number from fido and paid, but I got activation error. Then I can't login and no service, but I was still able to continue using fido service at that time. Today, fido terminated my service, it seems my ph...

Resolved! IT IS REALLY TIME TO UPDATE COMMUNITY, WE DESERVE IT!

wow.....so more i read in the community so scarier it gets.... PM: it is really time to update our community in regards to the status of service ...we deserve it, your customers derserve it....so longer PM is quite, so worse it gets unfortunately.......

Not properly porting

I am unbelieably frustrated right now. I switched to Public Mobile on October 14th and a month later I found that I haven't been able to recieve calls. I'm able to send calls, recieve and send text, and use data so it took me a while to figure out th...

Resolved! My phone# did not Port Over, and I have NO Service to USE!! Yet I paid $120 already!!

So I got my PM sim card in the mail recently and tried activation yesterday. It told me my credit card failed so i have to enter in a new credit card number. I thought that was an error, so I punched in the same credit card number and filled out all ...

Bell porting issue

Hi, It appears that I'm not the only one having issues with this. I can can make outgoing calls and have use of data but that's it. I contacted bell and my account is still active as it appears that PM has not sent a request to Bell. Anyone have a...

Community

Forum Posts