Can't login, Can't reset password

[toddcoles]

I signed up as a new customer yesterday - data only plan.  Everything went fine, got my confirmation of online registration.  Problem is when I try to login in with my user ID and password I get an error.  If I try to reset my password I get an error that states "Sorry, we’re unable to verify your email address. "

I have entered the APN info and seem to connect to the network, but when accessing data I get a warning page that saya I am out of data or my phone has been reported stolen.

Help!

Thanks,

Todd

[Luddite]

@fdsilva Unfortunately, you will need assistance for moderators. Click this: message to moderators to send a private message to the moderator's team with your phone number, PIN, and an explanation. Moderator hours are as follows: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). The answer is usually in a few hours, but can take 24.

BTW: you have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators.

[fdsilva]

Forgot my password. Cannot reset as it says email cannot be verified. When I go to create an account, it says account already setup. 

[alex2067]

Same story,

reset password does not work, no way to get into account.

wonder if that's can be addressed 

[Acekiller]

Did you port in from another carrier? sometimes there is a delay.

[tzliu · Accepted solution]

Please send a private message to the Moderator_Team to get it sorted out. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437