Community

Just joined. Issues with texts

I just got my account and only data works. I've reset my phone but texts and voice still not coming through

How do I Lift the Freeze on my Account?

I put my cell phone account on Freeze 10 weeks ago and would like to unfreeze it before its 12th week/ 3 month anniversary so that I do not loose my phone number.Could you please advise next steps as I am unable to access my Public Account online to ...

eSIM purchase

Where can I purchase an eSIM card from Public Mobile? Can’t find it on this site.

Rewards

Trying to view my rewards but I just get a blank screen

Cellular data turn off

Hi Anyone is facing this problem I have my cellular data turn off and my public app data turn off I haven’t use any of my public data at all majority of the time I use home wifi and now I received a message saying that I use up to 75% data on my iPho...

Redeemed $15 worth of Rewards for Billing credit, coming payment has not shown deduction

Hello Public community, I am positive I redeemed $15 worth of rewards, I did the same for my other line. The other line I could see my monthly payment got deducted right away, but this line has not. I did these a few weeks ago, I was waiting and seei...

How can I cancel the service when my simcard is outside Canada ?

Is anyone else having issues with inconsistently receiving / successfully sending texts?

In the GTA, been having this issue on and off for the past bit. First noticed it a month ago when a contact in Windsor, ON, was missing my texts. It has been really bad all day today with multiple numbers. Tried getting support but after turning off ...

Voice not working in US

Voice, data and text were working in Canada,After crossing into US only data and text works.cannot make or receive any calls.Tried turning phone off and on, as well as airplane mode off and on.

I am being charged twice for my subscription this month

why was I charged on September 29 and October 3 for the same amount on my subscription?

Usage History (Call Log) Greater than 90 Days

I need to access my usage history from August 2021 to January 2023- more than 90 days. How can I acquire this log?

On the top right of my iPhone, it says SOS

Hello, I’m trying to do the final step of my set up for my new Sim card. But on the top right of my iPhone, it says SOS where it usually shows three bars. The final step of my set up is sending me a text message with a code, but I don’t think I can g...

canada usa plan

I purchased a Canada / US unlimited minutes plan with 20 gb data.  The data is not working in kona hawaii, what should I do to get the data working.

Customer Service

Can anyone help me reach an actual customer service agent when I can’t log into my account?

log in

I can successfully log in to all my family's accounts, accept one.  Every time I log in to the one I just get bumped onto the home page for public mobile.  I tried "forget email" and got a "your account is secure message" with the correct email/ phon...

I need to turn on and off Plane mode to connect to data

Hello,When I'm outside without Wifi and want to connect to the Web, I have difficulties connecting to data. To make them work I need to enable then disable Plane mode (even just enabling it for a second is enough). Then my phone is going to connect t...

Esim

I just bought an esim.  All went well until it asked me to restart my phone.  After that it sent a text to the new number but I can't get it because the esim isn't working

Need my account number

I just signed up to Public Mobile yesterday. I screwed up and canceled my previous service plan before verifying my phone # with Public.Public texted me a  6-digit code to verify my phone #, however I could not receive it because I was without servic...

Updating payment info

I have now been trying for days to update my payment info with a new bank card info. I go through the whole process of entering the new info and then get a message that it cannot be processed at this time. Then when I try to submit a ticket i just ge...

Newbie...missing 250 monthly long-distance minutes

Hi,Just joined under the $39/month 50GB 5G contract, but it is not showing the 250 monthly long-distance minutes on my subscription that were part of advertised deal.Any ideas.....as stuck in the AI chat bot/community post circle of death.... perhaps...

Can't get Public to send me the port out confirmation

I'm hoping someone here can help me. I've been trying to port out my number from PM to Freedom for the last 4 days now. Freedom has sent the request but PM won't send me the confirmation SMS. I've left multiple CS tickets and haven't received back an...

ESIM locked my phone

I switched from esim with public mobile to PC mobile sim card and it completely ruined my phone, no one knows what the issue is and now I have to send it back to Samsung. My s24 ultra now doesn't recognize any other sim card, what is going on?!?!.On ...

confirm your identity loop

Hi, activated new sim last night (first time with Public Mobile) I can make calls but i cannot receive calls or messages , stuck at confirm your identity, see here this happens a lot ,any help is much appreciated.