Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought the new $20 US roaming package. I'm in the US now (Watertown,NY) and no service on my phone except for emergencies. How do I make this package happen?
@shazia_KYou are the only mod I've seen active on these forums. Please help me complete my port. It has been a week and still no phone calls or texts received. I've messaged you and other mods with my phone number, name, sim number and old account nu...
Why can I sent text message but not receive them? I have restarted my phone several times, done network searches - all without success.
I sent message to one of MD last Saturday and still haven't got any reply.I understand all staffs are busy cause of promotion. It is better than other user not to pay 2 carriers cause my daughter's is Fongo now.However she keeps asking me when the nu...
Found this in my APN setting.... No matter what APN i select, the data works fine. Which one should i use?
Is ALL CAPS what I need to do to get some service? I missed an very important phone call because of this! I've tried to be patient but I paid $120 for a service that hasn't worked correctly for a week. Pardon my language but..... WTF?!
@Shazia_K I PMed you earlier this morning regarding this issue and now after 5 days I need this fixed ASAP:Saturday night - ported from KoodoSunday night - I PMed mods (including Shazia) and opened an email support ticket.Monday - no update, no respo...
So I have been having issues since my stuck port one week ago. I transfered over from Bell and immediately got a welcome text from PM. My data seemed to work and text messages out went to my husbands PM without issues. Calls coming in did/do not go t...
i renewed my 90-day plan $120 with autopay yesterday(Nov.23 ), but doesnt work , try to commnicate with online help but says email account not matched , what should i do ?any help ?.thanks
MightyText Text from your computer, sync'd with your Android phone & number Text From Any DeviceSend & receive SMS and MMS from your computer or tablet, using your current Android phone number. Messages stay in sync with your phone's SMS inbox. Pho...
I am not getting any LTE connection.I switched my note 5 from Wind. At first I was only getting 3g. After going through the forums I encountered two methods to try and fix this; 1. change the sale code to TLS from GLW. this factory reset my phone and...
LTE band 1(2100), 2(1900), 3(1800), 5(850), 6(900), 7(2600), 8(900), 18(800), 19(800), 28(700), 38(2600), 41(2500) Does not have band 4 so i'm curious as to if it will work. I live in the Toronto area.
I ordered my SIM card on November 15th and I received it today finally. I am definitely still interested in the promotional plan as this will help me push away from Rogers. I have all the confimation info ready. Not sure what the instructions are to ...
I was thinking, and imagining, what would the Telecom sector look like if Prepaids ultimately replaced Postpaid, all the bells and whistles, BUT no credit checks, grace periods, and the Roam was done by Add-On Only, and Short Code stuff was still acc...
I ported my dad over from Telus, it took a day for the phone to start working, but he was able to make and receive calls on Monday, Tuesday morning he was only able to text, calls no longer work. Any idea why it would stop working? Whenever he tr...
According to my self-serve page, my account has been suspended. 30 minutes after the deadline (so, I'm nowhere near the 90 days) I paid my due amount in full. It says my available funds are $135, but how do I use those funds to activate it?
I understand an iOS/Android app requires time and may or may not be in our future. The community has a mobile friendly webpage however, and so does the main PM webpage.Would it be easier to create a mobile friendly self serve page opposed to an app?*...
I transferred my number from Rogers this weekend. I can make calls, however I can't receive them. When people are calling me, they are redirected to Rogers automatic message saying that I haven't set up a voice mail. Some recipients (but not all) don...
Hi All, If I am activating a new line, can i still use my existing selfserve PM account? Please advise. The activation part here is mandatory... looks like it has to be always new? Anyone had this experience before?
I am getting the error "Email doen't match" while trying to send a message to the support. However I can login to my account with this email and earlier I received the activation details from Public to this email address.
HELP!!!! I've sent 2 messages to PublicMobile regarding my issues with porting my # from Fido, still no reply. I have to decide today if I pay another month with Fido just to keep my # active so I can port it. Can someone PLEASE help me with this A...
Can anyone help out here, SIM card active for 8 days, there still has no Service. Moderator messaged me 3 days ago says it's been fixed, but its not working Please help me
For those of you that are coming from Koodo and have created a new PM number and are waiting for a mod so you can port your number over because you got a message that said that is what to do with the steps listed below there have been at least 3 peop...
Before i switched my CSC from Wind to telus. I was able to call, text and use data (3g not 4g/lte). I found a solution to switch my 3g data to 4g/lte (CSC change), which worked but i was no longer able to send text messages. i can still call and use ...
Hi, I tried activating over the weekend and was charged a combined 992 CAD on 1 Visa and 1 Mastercard. Every time I tried to activate, an error message saying payment didn't go through and I have not been charged. That was clearly not the case. I und...
Had error while porting my number over. Sent PMs to the Mods. None of my messages were read. Any Mods can help me out? Thanks!
Hello,I am new to PM. I have registered my SIM and purchased the plan. I refered all the forums regarding this error. I did the following things.Checked self-server to make sure sim has been registered.Rebooted the phone with PM simI have a Samsung G...
Hi all As the title, I am finally done with porting and my number is working on Public mobile. But when I logged into my account i noticed that it still shows my old number. Is this a bug with the account portal or will it update overnight? FYI, the ...
Sad but true, my cellphone is no longer able to charge. Yet, I had this same exact flip model Alcatal for two yrs and 4 in a half months:July 7 2014-November 22 2016 Yep, I had it that long; back when Public Mobile still had their kiosk stands and s...
Hey all, I just ordered a sim and did a comparison to my past orders and I had a wow moment. The below figures do not include:multiple sims / order un-activated simsno orders were allowed for 5ish days So: betwen Nov23 and Nov 29: 864 orders (7 day...
