Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I completed the application to port my cell number from Wind Mobile on Saturday, noon. How long does it take to port my number to Public Mobile? I've already inserted a PM sim card into my phone. Thanks
To all activating the promo plan with, or without transferring your number, PLEASE PLAN FOR THE WORST, while hoping for the best. The best: activation and port-in completes within 24 hours without moderator intervention THE WORST: moderator intervent...
Hello, I used my home phone to call my cell phone number, but it says this is a long distance call.Can you help to change my cell phone to my local city? Thanks,
Is anyone experiencing issues connecting to the network today? My SIM card had been working fine until this morning when my iphone continued to show "searching" but it did not say "no sim". When I inserted my sim card into another phone of mines, i...
Hi all,Like many of you, I am trying to activate my family's public mobile SIM cards (two of them).However, when I get to the last page after I click activate, it says there was an issue verifying the mastercard info. Started over, tried a different ...
My bill is $120 every 90days. I currently have AutoPay ($6) and Refer-a-Friend ($12). Does that mean starting the next bill, I will be paying a total of $102 (120-6-12) every month instead of $120. Thanks
Hi I've order my SIM card and am just waiting for it to arrive. Wanted to get some feedback or anything people can help me with that I should know when I go to set up my account. I'm coming from Wind mobile and will be porting my number also.Thanks
Can anyone advise on how to program an iPhone running iOS 10 to use the Voicemail button to retrieve the voicemail messages? Right now it says "Call Failed", same if I hold "1" on the keypad... I've searched the forums I can't find anything that work...
Hello, My data and WiFi are on together when WiFi is in range. It is also charging me data when in a WiFi range. Any ideas on how to fix this? I searched in the community but did not see anything relevant. Thanks
So I tried porting over my Mom whos phone number is under my wind account. Right at the end when I went to activate it says Failed to activate, please contact public mobile. I tried to activate again and the sim is invalid. Mods @Shazia_K @Mary_M @J...
Ok so I activated my SIM card successfully and chose a new number because I was with Koodo. I ported my number over by using the self serve "Change number" option and everything went over smoothly.However, now when I try to activate my wife's SIM car...
Incoming calls no t working.I don't know what to do. I ported two numbers , first one has still issues as above , the second one was done day later and was ported within 30min.No response from moderators. Anybody can help?
My phone can make phone calls, and send/receive text messages but it will NOT receive phone calls. When people call the number it says "out of service". My account works and my phone number comes up with my exsisting number. Just will not receive pho...
I will be receiving a new Samsung S7 from a family member. The phone will be purchased from Rogers but will never be used on that network. I understand the S7 is locked to the first network on which it it used? So, a brand new S7 from Rogers does...
So il keep this brief as possible. I like many others have become a victim of a failed port/activation but I have been waiting for a response from public mobile since Oct 31st when my cc was charged $128.00My initial contact was via the online contac...
I have some extra funds on my account. I also just enabled autopay.For my next pay cycle (Feb. 5th), will PM use my available funds and automatically charge me the net balance owing? Or do I have to specify in 'Manage Autopay' how much to take out of...
I still haven't received the PM SIM Card that I ordered, and I have no idea how much longer I have to wait, or should I just purchase another PM SIM Card. Thanks.
I have an Axon 7 on the new 4gb/mo plan. I signed up last week. Data was working fine this morning, then this afternoon it stopped working with no warning. I can still call out and call in. Phone info says its on LTE/WCDMA/GSM auto (prl). If I for...
Hello,I sent the following message to PM - Syed and am not at all satisfied with his answer. He told me I used all my data, but I know that I did not. I currently have the following plan: Pick & Pay This plan includes: - - 6GB Data - Unlimited Provin...
I think I've already done everything I can... I contacted the support and PMed the mods. I understand that Public Mobile is really busy with their promotion going on but this is very frustrating. I received this text message 5 days ago. Please help ...
It is normal?Or there is some additional settings I need to do before I can get LTE? Thanks for your advise. Ken
Title says it all. To all activating the promo plan with, or without transferring your number, PLEASE PLAN FOR THE WORST, while hoping for the best. The best: activation and port-in completes within 24 hours without moderator intervention THE WORST: ...
i heared about pm sim card was free in the begining however becauase of free there are a big waster of not using it. so somehow it costs 5 dollar plus tax for all new customers i feel it is not fair we just lose that opporturity beasue someone waste ...
My account was activated last week. Everything works just fine except this morning I found that I am unable to send SMS out. When I have tried to send any SMS to a local number I have got the message - Failed to send message Review message and try ag...
The porting process started on saturday morning, and still the number has not been ported. My current phone provider (virgin) has put the number as out of service, but the phone number hasn't make it to my sim card. I've read the forum, send private ...
After i activate my sim card, can i have rebate sim card fee right now ? i saw my friend he send a email to [email protected] and get the money back. is that true ?
My original faulty SIM card was ordered October 27th, shipped on October 28th and received on November 1st. A total of 2 business days from order date. I had to order a replacement card on November 5th, and it has YET to be shipped. I don't even kno...
Hi everyone, I just switched from Koodo with the 12gb 90 days plan. Ever since I'm unable to tether data to another device. Voice, MMS and Data works great from the phone itself but whenever I try to use data (with hotspot) from my laptop, tablet, de...
Hi all.... not having any serious problems ( still have to wait for 2 upcoming plan renewals within this week to see ) but one thing i would like to mention here: Samsung prefered to leave its customers in the dark about issues although many knew abo...
I think some people are going overboard with tagging the mods when in the first post, the person said they already PM'ed them and opened a support case. Every time you tag the mods I believe you are just adding to the backlog of them trying to wade ...
