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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 74205 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75535 Views
  • 181 replies
  • 32 Bravos

Resolved! Number not ported after nearly half a month

I'm aware of the backlog, however it's been roughly two weeks since I signed up and my number has still not been ported. My Freedom Mobile service is still working 100%, so it has not transferred at all. When I signed up I provided my MEID number off...

twill by • Good Citizen / Bon Citoyen
  • 4186 Views
  • 13 replies
  • 0 Bravos

Resolved! Questions about new U.S. plans

I saw the post about the U.S. Roaming add-ons, but that's not quite the information I need. Or rather, I think it confused me more. I'm considering switching my dad to Public Mobile. He has specific needs that I think are now covered by the plan upda...

hotcakes by • Great Citizen / Super Citoyen
  • 2599 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost phone, is there a way to disable it?

I have lost my phone last week, now normally I would call the customer service center to disable it/blacklist the IMEI, but I have no clue what to do with PM especially that the mods never respond and the email support isn't working and I have read t...

Account suspended

I paid $120 for the 3 month unlimited talk, text and 4G of data on NOv 20th. Now it says that my account has been suspended. I also bought a $20 add on for the unlimited us roaming, talk and text All payments are clearly shown in the payment history ...

MarinaChulak by • Good Citizen / Bon Citoyen
  • 3804 Views
  • 10 replies
  • 0 Bravos

sim card doesnt work

support request (#4652-7726) I purchased a new sim card on Nov 18.2016 from the Toronto pick up location. I activated the sim card and signed on to the 90 days plan sometime after 12 am on Nov 19. 2016 with no issue. My problem is the sim card does n...

peter1 by • Great Neighbour / Super Voisin
  • 720 Views
  • 1 replies
  • 0 Bravos

MODS - please assist! "No Long Distance" problem

Hi @Shazia_K, Can you please look into why I keep getting a "no long distance add-on" error - even through my port appears to have completed successfully and I have purchased the long distance plan?If the issue is resolved, I can cross-post the solut...

DGVictoria by • Good Citizen / Bon Citoyen
  • 2718 Views
  • 10 replies
  • 0 Bravos

Resolved! Incomplete Fido port since Nov 19

@Shazia_K My port is still incomplete after 11 days. It seems that PMs and recommenting on my original post are useless, so I'm starting a new thread. Plus, the incomplete port is more annoying than just that. Turns out I can receive texts from other...

TimGj by • Good Citizen / Bon Citoyen
  • 1307 Views
  • 3 replies
  • 0 Bravos

Someone help me set up my account.

Hi there. I've had a sim card for months, but its unclear to me how to get it set up. Here is the basic breakdown. 1) I have a Koodo line, with an unlocked phone. 2) I want to keep my number. 3) have then sim card at home. 4) been trying to get the $...

aurimar489 by • Great Neighbour / Super Voisin
  • 1488 Views
  • 4 replies
  • 0 Bravos

Getting text messages from some contacts, but not all.

Hello,  I've had Public Mobile for 15 days now but yesterday I finally started using the SIM card.  I ported over my old number from Bell.   On my Public Mobile SIM I am able to make calls no problem.  I am also able to receive and send text messages...

connor2hd by • Great Neighbour / Super Voisin
  • 1239 Views
  • 3 replies
  • 0 Bravos

Week and a half and still no porting..

Hi guys, I have just switched over to PM on Nov19. It has been 11 days and they still have not ported my Koodo number to PM, rendering my PM plan useless. I have requested TWICE to have my number ported, and even sent them a message on Facebook, but ...

cyhoiii by • Good Citizen / Bon Citoyen
  • 2991 Views
  • 18 replies
  • 1 Bravos

You know what PM needs? - BETTER SOFTWARE!!!!

You know if they had better engineered software all this chaos wouldn't be at the level we are seeing today.  One good example of a flaw in their system is they are detecting errors in activations, therefore aborting the activation process, but still...

erotavlas by • Great Citizen / Super Citoyen
  • 4769 Views
  • 22 replies
  • 6 Bravos

14 days and I still don't have my number

It's been 14 days since I've tried to port. I had mod contact me last week that in 72 hours I'll have my old number back. I use this number for work and it is very important that I get this number back. Why is this taking so long? My contact with bel...

Boomsly by • Great Citizen / Super Citoyen
  • 2847 Views
  • 11 replies
  • 0 Bravos

I AM FRUSTRATED...FALSE PROMISES

@Shazia_KI don't get it. You said my port request has been submitted and is in queue since last Thursday, Nov. 24.You said it would be done in 72 hours....not yet done. I signed up on Nov. 19th. However I see on other posts that you've been respondin...

rushipn by • Good Citizen / Bon Citoyen
  • 6384 Views
  • 36 replies
  • 0 Bravos

Cannot make outbound calls

My phone cannot make out-bound calls. I have subscribe the plan 3month+3GB data and purchased an add-on: 200 min US and Canada Long Distance. I can receive inbound calls, but sometimes it is not stable and the caller was redirected to the voice mail ...

humiao by • Great Neighbour / Super Voisin
  • 1727 Views
  • 5 replies
  • 0 Bravos

Incomplete Fido Port.

Hi. I have an incomplete port as of Nov 17th. I have sent in support tickets to Public Mobile, and messaged a Mod on this community with no response from either. I would like to get the port complete before Friday, or at least a response.

mal4zn by • Great Neighbour / Super Voisin
  • 1467 Views
  • 5 replies
  • 0 Bravos

incomplete port since Nov 17 with no support

I've ported my number since November 17 and it was an incomplete port. I cannot receive incoming calls on my PM sim. I'm paying for services for both providers. I've tried posting on the forum, sending messages to mods and contacting PM to get a tick...

syll by • Great Neighbour / Super Voisin
  • 752 Views
  • 2 replies
  • 0 Bravos

Account suspended

Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.This is new accout like 3 weeks next AutoPay Next...

Rayl by • Good Citizen / Bon Citoyen
  • 858 Views
  • 2 replies
  • 0 Bravos

Cannot Receive Incoming Calls

Still cannot receive incoming calls after porting from Bell. Please help, have messaged the mods and no response so far. It's been 10 days since the porting.

LuBear by • Good Citizen / Bon Citoyen
  • 1068 Views
  • 2 replies
  • 0 Bravos

CCTS

Hello, My service still has not been reactivated after 3 days.My account was top up and the money went trought my creedit card.I have contact all 4 moderators and no answer until today. I have file a complain to the CCTS.Thank you for submitting the ...

eman01 by • Good Citizen / Bon Citoyen
  • 4886 Views
  • 20 replies
  • 1 Bravos

Double charge my credit card

Public moblie charged my credit card twice on new activation. Already sent them email on Nov 25, no response at all. What can I do?

fctommy by • Great Neighbour / Super Voisin
  • 1822 Views
  • 7 replies
  • 0 Bravos

Porting error

There was a porting error on my phone number when I started my Public Mobile account about two weeks ago. I am not able to receive calls or texts.I have entered two tickets by email to get the situation sorted out, but I am still waiting for it to be...

Ianrenauld by • Great Neighbour / Super Voisin
  • 1161 Views
  • 3 replies
  • 0 Bravos

Just an idea

Since there are not enough Mods to handle the issues, I think PM should put more useful links into our self-serve accounts. Like those every detail that the Mods can view from our account. Such as re-submitting port requests, the porting status and i...

ERICJIANG by • Good Citizen / Bon Citoyen
  • 903 Views
  • 2 replies
  • 0 Bravos

Need Help with Porting Mistake

I already have submitted a support request, but am posting here as well to see if I can get help on an urgent matter. Myself and a family member both have active Public Mobile accounts and a mistake was made while attempting to port a number over.  I...

speedyjc3 by • Good Citizen / Bon Citoyen
  • 1880 Views
  • 8 replies
  • 0 Bravos
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