[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New Alberta 825 area code
I have been on Public mobile for 8 months now and I have an Alberta 587 area code and my plan includes province wide calling. My boyfriend and daughters just recently switched to public mobile and have phone numbers with the new 825 area code and I’m...
Resolved! [RESOLVED itself, please disregard] Porting Issues: Can't receive calls or texts
This fixed itself, please see my reply. Hi, Community! I just ported my number from Rogers to Public on a new device and mostly everything (data, outbound calls and texts) seems to be working. However, the following inbound services are not working,...
Resolved! Data not working
Hi all, My data randomly stopped working with a "X" on the mobile data icon on my phone. I've checked the APN and account status. What I've noticed is that the data no longer shows up on my online account (12GB per 3 months from a Sping promo). Any h...
locked out.
I put right password, but couldn't log in.And locked out..Please let me know how.Email address 'xxxxxx'Thank you.
Data add-on
My base plan data has been used up (4.5GB) so I purchased an additional 200MB to get me to my next bill. The funds were available when purchasing. Upon purchase, funds were taken but I have no access to the web. On my profile it says I have no data a...
Charged my credit card for 122.04 CAD!
Charged outside of billing cycle. Reg charge is 45 dollars for my plan.What is going on?
Resolved! How to change language in voicemail
Hello Experts, Could anyone advise me how to change the language in my voicemail from Franch to English? Thank you in advance!
Registering an Account
Hello, I am new to public mobile and having a lot of difficulties, being quite disappointed with this phone company. 1) Registering an account. When I input my phone number it says "The phone number entered is invalid or you may have created your p...
says network is not connected
SIM card was installed yesterday. But not working properly as it says newtwork is not connected.
Resolved! Re: Question about plans
I’ve been with PM for less than a month now and I have a few questions to which I could not find an answer:I'm currently on the $30 unlimited Canada wide talk and text and 500mb of data; when I was with virgin, I would wind up with data overage charg...
Resolved! My texts ran out - so now what?
One week into my $10 plan and my 50 texts ran out. Now what am I to do with my now useless plan? There is no add on for texts and no option that I can find to renew my plan. The only option that I can find is to upgrade to a $30 plan. Anything I’m m...
Retain cell phone number
I'm a snowbird who spends 6 months living overseas. Can I retain my cellphone number while without paying the monthly fee? I know say Bell has such option. Does Public has the same option? Thanks Terry
Port from PCMobile pre-paid
I tried to PM the Moderator team, and am waiting for a response. I also tried to transfer my number through self-serve, and received an automated text telling me to activate my SIM (which was already activated!) and now can no longer receive calls a...
Messaging a mod
Hi. Can someone post a hyperlink to private message a Mod? Every time I try to send a new message is keeps saying ‘searching for users and it never loads. Thanks
Just activated and paid but it there's no available funds??
So I just switched over to PM and activated my sim all that. But when I sign into my account, the first thing I see is Available Funds: $0.00andBalance: $0.00When can I use my phone? I'm confused. Also just in case this part is important: I transfere...
No service
Just installed SIM card No service. Tried all rectifying steps. Help?
Failed port over - please help!
Hi there, I went to London drugs last night and the guy helped me sign up for public, yet my Fido sim still works. Looks like it didn't port over properly! Can anyone help?! @CS_Agent Thanks!
Resolved! Sim card says that my billing cycle starts on the 3rd. I paid, still no data
I have been trying to get a real response from Public Mobile since the 3rd regarding this issue. Some mod named, "Cedric", said that he would help me on the 4th. I sent him the info he required that day. He wrote back to me, stated that he needed mor...
Resolved! Caveat emptor the $10 PM plan not as good as first thought.
At first I was thrilled with my new $10 PM plan but very soon after activation I ran out of texts and there is no 30 day economical option to add additional texts. Perusing the other available plans at first glance seem to be a good value but again m...
Increase in dead zones
I started with PM in part for the CanadaLine train coverage. Just as the promotions started to increase the number of areas with zero coverage started to appear and keep increasing. Increase membership. Decrease coverage. Why?
Resolved! i need help
i need some help
self-serve change password
The “email” that is suppose to be sent withThe link to change password in self-serve option Is taking an excessive amount of hours to be delivered.. unable to access account at all.and when it finally shows up the link is expired and still locked ou...
How much data do you use going from zero data to 4Gb?
Just changed to public mobile and went from 100mb basically no data to 4.5Gb. How much do you use, and what is the main draw? Just looking to see if most people undershoot the large limit.
Service not working
@chantalcarroll i have an active plan. Good till October 3rd. My phone shows all public Mobile services. I get messages from public Mobile. When I try to call it says I don’t have an active plan but my account says I do noone is receiving my message...
HELP! Need to change my plan
My plan expired and now I want to change my plan to a different plan. I have added the funds but can't change it. I know I have to contact the moderator. For 6 days I have tried to contact a moderator but with no response. There has to be a be an eas...
Antopay no working
Hello, When i sign in my account.It display:"Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated af...
Porting Number
Hello,I just activated with public mobile and we tried to port and it wouldn't go through. My Bell account is still open and I would like to port my Bell number over to Public. What is the process that I need to do to do this?
I do not understand my bill
Hi folks. Signed up for the $30 plan but my bill looks like like debited me a total of 50 for the plan, instead of 30. Can someone help me to understand this? Is there an error?
Account disabled and on autopay
My account was disabled and I was on autopay. Im trying to make a payment online and it states :Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has no...
My husband's plan suddenly changed
I don't know if anyone has had this happen, but this is our second month on PM and my husband originally signed up for the $25 unlimited talk and text plan. We went in to check his usage, etc. tonight and discovered that his plan had been changed to ...
