Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey there .. I was out of country and my payment was not made .. I can't login to my account I need help re activating asap please
hi, i added 2gb of add ons on my account however only 1gb was added and not the other. please help as i got charged for two and it didn't give me the extra 1gb.
New to PM since January and signed up for auto pay but when my next cycle came up, I overpaid somehow because I paid manually what I thought I had to and that was incorrect. Brings me to another part of my question and that is does my billing amount ...
Hi there, @CS_AgentI recently ported my number away from Public Mobile and was paid up until mid August. I was hoping to use the remaining month and get a new number so I can have another line. Please let me know what my options are. Thank you. Ry...
i have the 3 month plan and for some reason after 2 go my internet is shut down can some one explain please i should have 4 go per month
Hi, my account expired yesterday, I want to pay for another 3 months or go on auto pay so that I can get my service back but I can't log in to do that because I forgot my password and I am not getting an email to reset it.
I active tethering, but my iPad can't connect to wifi.
http://mobilesyrup.com/2017/07/17/huawei-telus-canada-5g-test-explainer/
Hi Guys... I know I had 12 GB of data to use for 3 month but It still run out... watching too much stream at one point..Now no internet on cell till end of month, back to 2007! ..I just logged into the self management centre and I noticed that I have...
I'll be travelling to the US (New York) for a few days, and am looking to see what my best options for roaming are. I've been using Roam Mobility for a while now, but I'll be going out from the major cities, where there is not a very good T-Mobile s...
I registered my sim card from Public Mobile this afternoon, and set up my account, pre-paying for 90 days, and transferring my existing cell phone number to Public Mobile. According to the site, everything went fine, although I didn't get an acknow...
I just changed my phone plan to $40/m, 90 days ahead plan. The phone call is ok. But my mobile data network can't use. What's the problem? How to solve it? Thanks.
http://gizmodo.com/users-report-incredibly-scary-oneplus-5-911-bug-1797013967 Edit 1it has been fixed now
Hi there, I must've failed to log in too many times, and now I can't even password reset. Is there anyone I can contact to unlock my account? I'm desperately trying to add US Roaming Data for a trip I'm taking on Thursday. Thanks,wchong
I purchased $30.00 of funds to add 1 GB of data to my plan. I am aware of the two-step process and tried to purchase it through the funds, I got the "good things come to those who wait" loading message and then it refreshed the page and the 30.00 are...
Hi i wanted to know is the data add on for the old $25 talk and text plan 3G or is it lte.
I AM BACK .I was bored so started this.
hello,I have un account and un phone number with public mobile. .I have forget my password. Can you help me ? How can I have acces in my account because I have need for my account number ?Thank You
Hi Public Mobile,I am new to Public Mobile and has just switched my account from other carrier. Everything works fine and I've chosen the 90 days plan (3G+3G Bonus, unlimited International test & unlimited provincial talk) for $126. After I inserted ...
Hi there. attempted to sign up for public mobile. Already bought a SIM card. Went to activate it and got all the way through to payment section. After hitting submit, i got an error message saying there was an issue processing. I tried to log in, but...
Hi @CS_Agent I bought a SIM online and it got "delayed" in the mail. With that, I just got the SIM and wanted to activate it with the $25 Unlimited Talk & Text plan (that is normally $30). Is there anyway to grandfather this plan for this first set-u...
Hey all,I added the $30, 1G data Add on to my plan last week but it isn't working. It shows up on my account as having been purchased, but the only time my phone connects to the network is when I'm also on Wifi. What gives??
I cannot figure out what email i used for self serve to reset my passwordWhat can I do?
On behalf of the community and oracles, welcome to the community. As part of the new Support Structure, mods from other channels have registered to the community. This means more mods will be available to help out users with the account related iss...
From MobileSyrup (derp not mobilicty), heres a link with all of the mobile promos going now this week, given the recent "promo" on public mobilehttp://mobilesyrup.com/2017/07/17/rate-plan-smartphone-canada-carrier-july-17-july-23/
Trying to figure out why data usage is so high so want to look at daily usage but can't seem to get that anywhere. Main screen shows 10+ gb used but need to know when to figure out if there was a particuler day that ate up the data. Usage history i...
Its obvious to me that aside from the issues with PM, of which there are loads. There should be a section dedicated to helping newbs save data. This would include OS Specific advice, hacks and tips to help get the most of the data PM is barely givi...
I am trying to switch credit cards for payment and the following message appears: "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been...
I was wondering where I can access the total 90-day amount that I paid to Public Mobile, including taxes? I require this information in order to send my expense report to work. 'Transaction History' does not seem to include the taxes for some reason....
Hey, I switched last month and i was supposed to "see" the added prmostional data in my account within 72 hrs...still dont see it, am I missing where to look?
