Activated card not works

[Vladimir]

Activated new sim card yesterday, but phone still not working

[etobicokeboy]

check your online account, if account online looks normal, just maybe need reset your phone setting,to check carrier choose auto

[Dunkman]

@Vladimir

You can try to take out and re-insert SIM card and then re-boot your phone.  If you tried the network reset already, possible factory reset.  

If that does not work, you likely will need to contact moderator for further help.  Expect 1-2 day wait.   You can send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

[Vladimir]

Yes, phone is unlocked 

[will13am]

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@Vladimir wrote:

No. But it shows antenna

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Is your phone unlocked?  Try using the network reset.

[Vladimir]

No. But it shows antenna

[Vladimir]

Activation was home.

I got a new number

Model is Samsung S7

I took the plan $10 for my son(just have calls)

It says mobile networks not available 

[mimmo]

What does self serve say about your account?

Does public mobile show up when you do a network search?

[Dunkman]

@Vladimir

Sorry to hear about your troubles.  Can you provide more details?  To help determine if the community members can help or you may need help from moderators.  Where was the activation? home or instore?  Did you get a new number or port a number from another provider?  Which model phone?  Able to call in/out, text in/out, data?  Does your phone show pubic mobile network?