Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have seen other threads indicating that the password reset function on the website may be broken... Could a Community Moderator assist me with manually resetting my account password asap? I have requested a password reset several times but have not...
Most will not be surprised we are second highest for talk text (to the usa that maybe surprising though).Add data and we are the most expensive by far. To be fair they don't take into account promos like PM or Koodo have. https://globalnews.ca/news...
My wife and I switch to the koodo offer. Her PM line was just renewed within the last week and I have not really realize that before switching. is that fee lost or are we able to get a partial refund consideration .
If I port to Koodo, will autopay still ding me when my original 3months is up? Or porting out means everything is cancelled?
Hi, My plan includes unlimited talk to Canada and US. When I tried making a call today it tells me "the plan does not include talk". I just payed yesterday and I double checked to make sure my plan includes talk. Any help is appreciated, thanks.
My wife in NY state right now. Had US roam, text data package. Worked for 8 days then it dropped (stopped workin) She then paid for Text/talk on Mar 2nd. It never took, but was charged. I got into her account today, Mar 3rd, and added talk only. It w...
Hello, A while back, I entered my PM voucher amount into my self-serve account (Jan. 18) well before my amount owing billing renewal (Jan. 24). Once the vouchers were accepted and my account displayed the total availble funds from the vouchers ($99)...
Hi, I closed my account but have just had a charge from Public on my credit card
Such bad customer service or lack of customer service I should say. I'm commenting on this thread hoping my query will get attention. I signed up for Uber with my newly activated public mobile sim and Uber sent me a 4 digit code vIA text which I am n...
Hello, posting on behalf of my grandparents. They forgot their password and PIN (registered years ago), and the password reset is broken on Public Mobile's side. They're being strong-armed by the price increase into switching to Koodo, but Koodo's re...
I have $99 worth of Available funds that was redeemed from Payment vouchers. There was an issue when the time came for autopay renewal on Jan 28. It instead charged my Credit card on pre-auth on my account, instead of using the available funds. ...
Ive been locked out of my account and it now says "Sorry, you've been locked out. Please contact Public Mobile for help.". I was answering the secret question to get my password to reset but forgot my secret question.
I am thinking of changing provider for my cell phone. I have a few questions. I am presently with Telus and I have the same phone number for a long time. Do I need to change my phone number if I change provider? I will need a new SIM card I just don'...
Saw this article, thought it had some ommisions, but some interesting facts. https://globalnews.ca/news/4050708/best-cheapest-cellphone-plans-canada-2018/
I am curious about migrating/porting over when your account is not in active status. Since I'll be out-of-country during the end of my pre-paid period I disabled autopay until I come back. Hypothetically speaking, if there was a plan available (from ...
Hi I got the call from 289-597-6799 folowing text message to push me from PM to KODDOO The guy has may phone name and information about me. WHy PM share this information without my permition?Why PM continue to push me out? Please stop do it and share...
With the cellular landscape being so non competitive in this country, carries don't necessarily try to offer a superior product to their competitors. It's more important to the bottom line to not "rock the boat". Both Rogers and Bell have a zoned 3...
My phone has not been working for 3 days and public mobile takes its own sweet time to respond to my questions. Awful customer service or should I say no customer service? Last year if there was a problem public mobile was diligent in responding and ...
I've been contemplating for a while now and cannot decide, should I take advantage of the Koodo $40/$4GB offer and save myself the trouble since public mobiles post said not yet.... But left it open to this happening again. My feeling is that public ...
It is much more convenient for use
Hi,Trying to get started but nothing is working for me. Seems a maze of a bunch of places to log in, then I can pay but the card doesn't work. I set up an account in one place then the system doesn't accept credentials.The phone is an unlocked Sams...
My account auto-renewed in January and I cannot tell if the data add-on I purchased in December was automatically added.I recently received a text from PM indicating I had reached 75% of my data allowance. If that is actually accurate, it means the ...
I am one of the Fall 206 Promotion clients who received a text message with the 4GB/$40 offer for Koodo. Since it's actually more expensive than the $120/ 90 days and since I don't need Canada-wide "anytime" minutes, I was not interested in the offer...
can anyone help i logged into my account changed plan but can't call text or anything
my credit card co. has mailed me a new credit card with a new #.in my efforts to pay my monthly bill, starting 1 mar., publicmobility.cawill not process payment with the new card. please advise.
I ran out of data on my 90 day plan last month. My new 90 day plan renewed today, and I got a text message from Public Mobile saying "thank you for your payment, your plan has successfully renewed", but I still don't have usable data. When will my da...
Hi, Im getting an error transferring my Koodo Phone number. I get this error after clicking on "Check Eligibility".We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctl...
Hello,I have an expired plan on an account that is still active. I want to activate the plan again (is posible to do it, right?) the problem is I've lost the SIM card associated to this account. Can I still get a new SIM card linked to this account i...
