Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This morning, AutoPay had a bit of a glitch, so many accounts were suspended in error. This issue is described in greater detail in the following thread: https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-April-15-2018-12...
I was reaching the max of my data thursday, topped up friday and was able to use data after topping up. Saturday I had no data again, even though only 20 of 200mb was used friday. It really messed up my day as I rely on data use for work. I check "my...
my sim network unlock pin problem?
I am no "guru" but a quick study. I am new to PM, bought a sim, popped into a spare phone and am extremely happy with the provincial wide calling with mms. So happy my wife and I will be notifying our present providers to port our numbers to PM. We w...
So I ported my old number last week. Got a text saying it was done and all good. I've been making calls and texts no problem but everyone trying to call me get a message the number isn't active. When I call someone it works fine and shows the new num...
Hi, I've activated service on PM, but I can't seem to dial a Toronto, ON 437-972-XXXX number (calling to a Fido/Rogers Wireless number). The reason for this is probably that the prefix and exchange isn't properly recognized yet because it's a new are...
I have been having trouble getting my credit card verified, on several occasions. I wanted to make a thread that addressed the common error messages, and solutions to this issue. By-and-large, the most common solution for people on the forum is to en...
Hi. I'm on autopay and today is the due date. For some reason my plan was not renewed . What can I do? If I would make a payment.. Will it charge my two times?
Third month of automatically paying for service and all four of my lines have failed to renew. Is this a systemic thing? Visa or a weekend renewal thing? Messaged mods .more to come . Tim
The 30 day featured plan that is $40 with 1+1 gig, canada wide calling and international text seems deceptive!Is it LTE or 3g? When you click on details it is not stated.Opinions?
I tried to pay my public mobile bill, multiple times with multiple different cards, and all of the transactions failed to go through. I called my credit cards, and while some of them had successfull transactions of $0.00, none of them even received a...
If so where can I provide the shipping adress ? Or if not shipped abroad how can I provide the adress of a friend in Canada in order to forward to Germany? I need the SIM asap for business purpose at arrival. Thank you very much
Why are the private msg not reponseded to? I have been waiting for an hour @CS_Agent
I sent a private msg an hour ago and I have not heard back!
I've been trying to add my new credit card to my account because my plan just deactivated today, but it keeps saying its unable to process.
I am living in Japan, and will be soon travellimg to Vancouver for about 30 days. I want to get a sim card before departure. Could you tell me how to order a sim card from Japan ?
I bought new sims for our unlocked phones and got a plan with unlinuted sms, mms and calling and 1gb. Data and sms Nd data wont work at all????
I saw a promo a month ago 30$ with 1GB more or 500M + 1GB something like that. I liked the price and evething so i bought a sim card and now the promo is gone. I decided to stay with chatr for another month and still i can't find that promo. Is that ...
Hi, I got an Public mobile plan today and my data is not working. I fixed the APN-settings exactly as asked, what else? Best,Tamara
My data usage for April 7 shows 1697 mb used. I was using my wifi all day that day. This is obviously an error. No, I was not streaming any thing on my cell.
I’m trying to purchase a us roaming add on. I leave for the us in 3 hours. Every time I try I’m getting the following message: Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be com...
Hello, I live in Aylmer. It's in Québec !!! I am close to the river, across from Ottawa. My teenager has a Province-Wide plan and lives in the Gatineau sector of Gatineau... which is ALSO in Québec! When he calls me, so from Gatineau to Aylmer..., ...
I'm trying to set up a new sim card and can't get past the payment page. It says it cannot verify my visa. I called credit card company and they indicate there is no problems with my card. Is there a problem with the PM web site?
hello, I just got my sim card and activated in walmart. I insert sim card into cell phone. It looks my phone is on public mobile network, but it can't be dailed out/in. Do you know what is problem? My phone is 647 XXX XXXX.
I can make calls but cannot receive calls. I can text with some people but not others. Please let me know how I can fix this. Thanks
Bonjour, je veux déverrouiller mon cellulaire il fonctionne seulement avec sim public mobile, merci
Tried a bunch of different cards (Visa, Mastercard and Debit) and it's not processing. Now my service is on hold. What should I do?
@Brooke_C , @David_J, I just went to do a plan change, from 90 day talk and text , to 30 day talk and text, as there is no incentive anymore for the 90 day plan. anyways, when I went to futuredate the plan change, it is missing the /30. It only sa...
Purchased the $45 plan with 2g of data. This is my second month, I got the same plan as the first month, had no problems. This time I got the same plan but only this time my data doesn’t work text doesn’t work and every local call sais it’s long dist...
Hello, I just helped my mom get set up on public mobile. She had a contract with Telus which she had completed her commitment period with and therefor paid off her device. Do we need to call Telus to cancel her account, or will it automatically be ca...
