Can't receive calls or texts after porting

[Raknirok]

Help it's been over 24 hours

[kwarner]

you likely have a temp number given to you. this happened to me. Visit local walmart to have them call help desk & persue issue

[MJN]

Try restarting the phone if it is still not working contact the mod_team.

[ShawnC13]

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@Raknirok wrote:

Help it's been over 24 hours

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Your port is stuck. You will need to contact the mods.  The current response time is around 48 hours.  In the meantime your old SIM is probably fully functional, i would try it in your phone and use that until your port is completed.  

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number

• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

• account number 

• date of birth

• complete address listed on account with postal code

• email address on account

• most commonly called numbers

• alternate number listed on the account

• last payment date and amount

• last 4 digits of the credit card

• Detailed explanation

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[Dunkman]

@Raknirok

If you are porting from a mobile line, it should have ported within 2-3 hours.  If it is a landline or VOIP, then 1-2 days.  

You likely need to contact moderator to help complete port.  Expect 1-2 days wait.  

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.