My account is listed the same “Plan Expired”. For a couple of days even I have enough fun for renewal. However, the phone seem to work normally. Can the moderator look into it please.
That'd happened to my friend when he refer me to join PM. I was the one who contact PM to make sure he got his reward. Maybe your friend should contact the Moderator_team. Your friend should include his/her name, email address, phone #, date of activ...
I hope you have not receive too many phone call by now. It is absolutely unsafe to post personnel information on this forum. Public Mobile is carrier that do not have a call center or live chat. If you need futher help after trying what has suggested...
First you need to have enough fund in your account to change to the new plan. If you added enough fund you can choose to "change plan now" to make the change immediately.