Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My friend has ported his phone number yesterday at 8:50pm. He can make phone call but not receiving any call yet, mod please help
Sooo... I told my dad to get my help once his sim arrived, but he decided to do it himself.... Long story short, he accidentally ported over his home phone to PM instead of his cell phone... LolI'm hoping a mod can help out with this? Not sure how to...
Hi, I bought a SIM card and attempted to activate my acount last night. I got an error message and the login page to my account doesn't recognize my email address (although I received a welcome to PM email). I have gone back and forth with someone...
If my plan expired at the end of January, and I would like to restart service. Will service begin at the time of payment, or will I have to pay for time between the end of January to the time of payment? Thanks, JL
I'm reading the forums today, and finding a lot of posts being in wrong threads. Is there a posting issue occurring?
I recently submitted a plan change that included text, but today my change was effective and I can no longer text, it seems.
i ported my number today and my old line is cancelled and the new pm one isn't working. I received a sms error saying there was a mess up with the port. can a mod help me out with this?i would like a refund if i cant get the number.And also what happ...
I am considering bumping down my service to province wide. I do have a question though. If the person I am calling has my provinces area code say Ontario, but is visiting Quebec. Would I need to add a top up in order to call them? or would it still b...
Hello,I was able to make phone calls last night after porting my number from Freedom. However this morning, I have not been able to make outgoing or receive incoming calls. Is this a settings issue or a possible porting issue?
I have unlimited provincial talk. I live in Ontario but am traveling to Quebec. Will my phone work? Will I be able to call from Quebec back to Ontario? Can people in Ontario call me? I'm assuming texts work like normal? Still trying to figure ...
So i made a 'payment' to my account (which apparently gets put into 'avaliable funds' instead of making an actual payment; im learning-new to all this) and the avaliable funds are the amount that is due. (My renewal date is March 8th) I ran out of da...
When going to Punca Cana, can I use the US Roaming - Talk Text 250 Data (10-day) - $20.00 add-on? Thanks.
I ported my number over from freedom mobile. i got an sms on my pm sim saying the port had errors and to contact pm via the contact us section on this site. i did that but am posting my question here as well. my freedom sim no longer works so im conf...
I'm going to be traveling in Europe near the end of this month and would ideally like to pick up a European SIM so that I have service while I'm there. I'd like to be able to have my PM number forward to my local number so that if anyone here needs t...
I received an email this evening from Freedom Mobile, offering me their new LTE services, as they've now expanded the Band 66 into my area. It's the $45 for $35, 10 month deal, with the ZTE Grand X phone for $0. first of all, I can't believe they up...
Does weak signal increase the data usage, because the tower may need to re-send the data if you having a weak signal and it failing to reach for your device for some reason.
my plan has the followingPick & Pay- 12GB Data- Unlimited International Text- Unlimited Provincial Talk I have a toronto number but this week when I travel to Northern Ontario, I start getting long distance add-on required message when I try to make ...
Hi there, I am a new Public Mobile customer. I just signed up for services, and missed clicking the "unlimited texting" option. The difference in price with that on or off is exactly the same (which is why I thought I had it on, as the price reflec...
This afternoon i noticed i didn't have data. i tried to login, only to find that my login is disabled for no apparent reason. i am unable to make phone calls, text, or use data. my account is current, and not due to renew until the 19th. please h...
Solved: I accidentally misread the values. Hello, I bought the Fall Promo 12GB for three months and when it renewed last month(Feb 16th), my data usage counter did not reset? Is anyone else having this issue? It's not really a problem, i just want ...
I'm getting this error message: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. Do I need to activate a SIM and/or port my number before I can create an account? ...
Hello,I have exactly the same issue. Today is my payment day and I'm on autopay. It shows on my account that it has been suspended. More than that, my phone has been disconnected!!! Please, help ASAP!!!@Shazia_K, @Saray_O, @Mary_M
5 months ago I troed to port my # to PM. They left me hanging for ~4 months as they were unable to do it. About a month ago they gave me a refund for the plan I paid for and I thought that was the end of my dealings with Public. I stayed on with Fid...
Hello, I recently got a new job and the company provides/pays for my phone. I would like to keep my current number. The company's plan is with Telus, however telus is having trouble porting over my current number. They are stating that there is troub...
Subject says it all. Not the first time it's happened and not the last I'm sure. Please fix asap. @Shazia_K and @Mary_M Private messages sent, please fix.
Hi, so im looking for a specific number. I had this number back in 2014 with wind mobile but "lost" it. Im sure it has been recycled since then. Upon doing some look ups online i found out the prefix(993-the 3 digits after the area code) of the numbe...
Hi I'm going to be out of the country for a month. If I don't pay for a month, would I still be able to keep my number when I come back and start a plan again? Thanks
As the title states, do I need to manually add funds to my account if I request add-ons or does it automatically get pulled from my credit card as required? thanks
I am interested in porting from WIND. If I am reading it correctly, I can get a temporary number from PM and simultaneously request for number portability for minimal disruption.Where do I provide porting number info - on the PM account portal or som...
Hi, my payment is due tomorrow and I have a voucher but I keep getting this error Unfortunately, Voucher #********** could not be added. Please verify the Voucher and try again. Is there a problem with the system? Can any mod help me? Thanks
