Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid via my debit card and it says“your credit card was declined by your card provider....” which is obviously wrong prompt and then it turned out the 120 dollars I was trying to pay went into my balance successfully...HOWEVER, my account is still ...
i currently have 52 dollars of available funds but it wont allow me to renew my 50 dollar plan ~! my phone is super important to me as I need to recieve phonecalls from work and my childs school etc etc ! PLEASE HELP !
Hello, I keep seeing people mentioning vouchers or payment vouchers here. Just wanted to know: - what are vouchers?- what different kinds are there?- where to buy them in gta?- how to use them?- is there a charge or fee for buying them? thank you
I am considering from Rogers Prepaid to PM. I will be porting my number. However, I only need this alternate phone number 6 months out of the year. If I stop paying, how long will I get to keep the number for before I lose it provided I hang on to...
@moderatorname account is "unable to verify" my credit card. can't make payment.
I wanted to request a moderator to help me renew my 90-day plan as I have run out of data and I do not wish to purchase the add-on since I am technically near the end of my plan for the duration of the 90 days. Someone help? I already have the fun...
Hello! I've been with Public Mobile for a while and my data has always worked fine. However, I got a iPhone SE and plan that just started a few days ago with PM. I have changed the settings on the APN to sp.mb.com (I can only see APN settings for per...
Hi, My plan is supposed to renew today on May 4. I made the payment two days ago (the money is in the account balance), but the plan is still not renewed so I can't use my phone.I need it urgently.Please help.
Hi again, So you may know I am on legacy plan, however I'll be changing to current plans either today or tomorrow (I am waiting for an answer to the question I am asking here to do the change. I sent private message to mods but I am confused with the...
I'm trying to register a new credit card to my account for auto pay but your validation system keeps rejecting my unit number according to my credit card provider. How do I update my card? My next payment is coming up and I don't want to have my ser...
Hi there, I can't make any phone calls on my phone. I have the talk text data plan. I recently went to the states and added the $20 talk text plan and it should have expired yesterday. Ive returned from the us on Sunday. My phone has stopped the talk...
I don't know if anyone here would know... but as I do run my own business, I'm curious how someone would get "connected" to offer vouchers for sale. What's required, who do you contact, etc?
Just paid for a province wide talk and everytime I make a call it says long distance and a call cannot be made
Can US roaming data be used in Canada? I just maxed out my 3 month's data plan and my billing cycle renews in about 2 weeks. Next weekend, I will be going to the states for a few days. If I purchase a 10 day US roaming data add-on, can it be used wh...
Telus for 2 phones on family plan:YourChoice UL NW-Prem 60Data 3 GB shared/moTalk 300 local minutes for each person/moText Unlimited nationwidePlan: $163.00 /mo.Tax: $19.56 /mo.Total: $182.56 /mo.Yearly: $2190.72 -----------------------------------...
I just got an email from Public Mobile to do a survey. I wonder if Orchard is in on the survey. The first questions were about my hardware, whether I am looking for new hardware in the not too distant future and whether I would consider Orchard. G...
So far batting 1.00 on all accounts. What payment bug? The secret is to avoid temptation to do anything unless the service stops. One more payment to go to reach the one year milestone. It doesn't take too many payments to make a year of service....
Available Funds: $120.00Amount Due: $0.00Payment Due Date: May 3, 2017 Hi, my account is not working, but I'm not sure why, thanks.
Hi, My Son just lost his phone and I already made the payment which will go out on the 5th..How do I suspend that payment until we have found the phone or got a new one? I don't want to pay for something that I no longer have!!
Hi, FWIW, you should probably remove the customerservice@publicmobile.ca contact us links from your website if that mailbox just autoresponds that it isn't being monitored... I ordered a SIM card approx 2 weeks ago and did get an order confirmation e...
Dear Public Mobile owners/management,Here is a summary of my story.On May 01, 2017 my call was interrupted all of the sadden and I had no service since then. My account has been suspended. After two days of communication with two moderators I figured...
So I switched to PM from Wind/Freedom due to issues with network coverage. I was often not getting a signal at all in the building I work out of and so I was missing calls and texts. Since switching to PM just about a week ago now, I am not having...
I am just wondering if I need to create multiple accounts for multiple phone numbers or I can have one account with multiple phone numbers.
Is the coverage map 100% accurate? would like to know if service is available in Petawawa Ontario.
I wanted to make a early payment on my 90 day plan and nothing tried a master card and visa and will not work do not now if there is any places in my area that sell vouchers but only option now I think greens pop shop would but not clear guess will c...
To my surprise, as I'm nearing the end of my 3 month billing cycle, I'm out of data! Then I noticed that I am still on the 2GB / month plan (e.g. 6 GBs for 3 months) when I should have transitioned over to the 4GB / month plan in the fall. Is ther...
I just had the pleasure of being helped by @Simon_O and found out they are me to the mod team. I would like to send out a big welcome and thanks for coming to the community to help us all out
I just added funds to my account, however my plan hasn't activated. Thank you!
