I would like to get the 4.5 Gb for 40. $ plan

[Tony3]

But I can not log in to my account 

Every time I clic on the I forgot my password link it simply locks me out with no access to my account it says 

[will13am]

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@hamaida wrote:

@Tony3You can send prive it Msg to moderator team and they will come back to you Monday.

Please be advice that they are not working at weekend.

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They work everyday of the week.  Please familiarize yourself with the knowledge base before assisting others.  Having said that, the response time is around 48 hours based on workload.

[hamaida]

@Tony3You can send prive it Msg to moderator team and they will come back to you Monday.

Please be advice that they are not working at weekend.

[will13am]

@Tony3, if you are unable to complete a password reset, you will need to reach out to the moderator team for assistance.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[MoreYummy]

What happened?  you were able to reset your password?

[Tony3]

But I can not log in to my account 

Every time I clic on the I forgot my password link it simply locks me out with no access to my account it says 

never mind 

i went in as it works,Thanks 

[krazykiwi]

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@Tony3 wrote:

But I can not log in to my account 

Every time I clic on the I forgot my password link it simply locks me out with no access to my account it says 

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Has your account been cancelled? 90 Days aftwer no payment it will cancel. If your account hasn't been cancelled then you will need to contact the mods.

To get help with your account, activation, or service?

 Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

 In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

 How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

 Some good posts/reads:

Search PM GUIDE to find some great posts and answers to many common questions

 If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You