Number not ported

[Rennie]

Ported my number on Friday,said ported successfully,but not working,internet working just have no phone #. Phone is unlocked. Please help

[computergeek541]

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@krazykiwi wrote:

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@Rennie wrote:

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

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Have you tried goiung into your account and changing the number. I do believe it is too late to get your old number back!

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This really depends on how that Bell phone number was cancelled.  If the number was cancelled at at request of the customer, Bell's customer service department just needs to be contacted to reactivate the phone number.  After that, the phone number could still be ported over to Public Mobile.

[Rennie]

Tks everyone for the great help

[krazykiwi]

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@Rennie wrote:

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

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Have you tried goiung into your account and changing the number. I do believe it is too late to get your old number back!

EDIT: this is assuming you don't have a number presently or you want to change it.

[krazykiwi · Accepted solution]

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@Rennie wrote:

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

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The number you select on sign up will work, you need to select the area code that you want and it is good for province wide.

[Rennie]

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

[Rennie]

Didn't known the acc had to be active to port,my mistake. I'm in NL,do PM have numbers for here to use for provincewide

[mimmo]

@Rennie did you cancel the bell account or did it get closed automatically? Accounts need to be active for ports to complete.

  Accounts  get closed automatically  when the port is complete.  So it is doubly strange that you have a failed port and a cancelled bell account if the account was active when you initiated the port

[Rennie]

tks for your help,message sent

[Rennie]

Tks,no acc is canceled

[Dunkman]

@Rennie

It looks like an incomplete port.  As stated above, you will need help from moderator.  It will be 1-2 days wait for response.  Include in your private message, your Bell account number, account holder name.

Can you still use your Bell SIM/service as you wait for moderator help?  

[will13am]

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@Rennie wrote:

Data n provincewide talk,had a 219# first which worked,then ported my # from bell which won't work

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It looks like the port is stuck.  Please contact the moderator team as suggested to have the port resubmitted.

[Rennie]

Data n provincewide talk,had a 219# first which worked,then ported my # from bell which won't work

[Rennie]

Data n phone plan

[KMG]

What plan did you sign up for?  Was it a data-only plan?

[Anonymous]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

And be patient please

Good Luck