09-23-2018 06:14 PM - edited 01-05-2022 01:54 AM
I switched to PM from a virgin mobile prepaid just over 24 hours ago and I can make calls, but not receive them. And no texting in or out. I had to put my sim card from virgin back in so that I receive texts and calls but my prepaid plan is set to expire tonight. And I have tried restarting my phone multiple times
09-23-2018 06:19 PM - edited 09-23-2018 06:20 PM
@hlmac688 wrote:I switched to PM from a virgin mobile prepaid just over 24 hours ago and I can make calls, but not receive them. And no texting in or out. I had to put my sim card from virgin back in so that I receive texts and calls but my prepaid plan is set to expire tonight. And I have tried restarting my phone multiple times
Welcome, It appears you have a stuck port.
Contact the mods and give a good explanation. In the mean time keep using you other sim until it doesn't work anymore.
To get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with your account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.
Some good posts/reads:
Search PM GUIDE to find some great posts and answers to many common questions
If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You