It has been over 100 hrs - re response POOR CUSTOMER Service

[shiranthas]

@CS_Agent it has been over 100 hrs since my issue is reported and still no resolution - why are you guys doing this to paying customers ???  No service/account is being used by another customer in a different province - at least tell

me what is going on! 7 direct messages and even a reply saying “will reinstate” on Wednesday but since then dead silent. 

[shiranthas]

Update: 

I got my service back  on mid-day last Monday. Still there is no communication from @CS_Agent how this happned. The reason for delayed reply was given as "for some reason, the message was delivered but not received on my end" whihc is hard to believe. 

I am still waiting for reply from them on results of the investigation by thier back-end team as they promised. 

Overall - I am not a happy customer and may accept Koodoo offer and move on. 

[NDesai]

Sorry hear that. The mod team is busy then usual. But they should've got back to you within the time you have given. I'll try tagging @CS_Agent, and hopefully someone gets back to you asap.