Port number invalid

[RileighKeddy]

I am trying to port my Koodo prepaid number and it says it is invalid. 

[krazykiwi]

@will13am Yeah, that must be the case, we don't see any issues here with Telus ports!

[will13am]

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@krazykiwi wrote:

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@KMG wrote:

In order to port from Koodo prepaid to Public Mobile, you need to contact the Moderator Team.  It cannot be done through selfserve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

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Yeah, this seems to be the norm for Koodo which is strange because my port from Telus prepaid went off without a glitch whatsoever.

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Koodo prepaid and Public Mobile share certain resources and because of that, customers are not able to submit number ports.  I don't believe this situation applies to Telus.

[public2]

Just got ported from koodo with no issues and I messaged yesterday! It should only take 48 hrs max since they're overloaded right now but mine was done in a day

[krazykiwi]

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@KMG wrote:

In order to port from Koodo prepaid to Public Mobile, you need to contact the Moderator Team.  It cannot be done through selfserve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

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Yeah, this seems to be the norm for Koodo which is strange because my port from Telus prepaid went off without a glitch whatsoever.

[KMG · Accepted solution]

In order to port from Koodo prepaid to Public Mobile, you need to contact the Moderator Team.  It cannot be done through selfserve.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...