[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Porting number from PC mobile
Hi I just registered for a PM account and when I needed to port my number, it said to select a temporary number and then contact a MOD to port my real number from PC Mobile. I was receiving no responses from directly messaging the MODS, so I decided ...
Automatic Top-Up Amount Increased?
Nevermind - figured it out. Please delete this! Thanks!
Resolved! Incoming Calls Not Working
Today I moved from Fido, about an hour ago. Inbound and Outbound text messages are working as are calls out. Incoming calls are going straight to voicemail (my old Fido VM I believe) as I have no messages in my inbox. In the Usage on my profile I ...
Error with data and billing
Hey all,Me and my sister have the same plan - unlimited calling/texting with 4.5 GB of data with the promo that was on for the beginning of July - and we were both undercharged for the plan (should be $45.20 per month minus one dollar for not having ...
Resolved! Voicemail
I just moved to Public from Fido. When I pressed and held 1 on my phone (Samsung Galaxy S8) to access VM it asked for a VM #. I entered my phone #. Now when I press and hold 1 it takes me to my voicemail message not my voicemail box. How do I corr...
Voicemail
I just switched to Public Mobile. When I pressed and held 1 to access my voicemail my phone asked for a VM #. I entered my telephone # but now whenever I press and hold 1 it takes me to my VM message - like I was calling my # not my personal voicema...
Tried to change plan but just renewed old one :/
I went into my account and tried too hange my plan. I added the funds too do so but it just renewed my old plan and left the balance in my available ... how do I fix this ?
Couldn't switch to new $40 promo plan upon paying my bill this week.
Hey! I wanted to switch to the new 30 day $40 Promo plan from my current one. I went to to switch it before paying my bill but it wouldn't let me. I had to pay again for my current one because I needed service but I would like to have it changed. I a...
Resolved! Earning Community Rewards
Hi everyone, First of all thank you for helping me out. Next my question is basically how a community rewards work. i know that you have to be in top 50% to earn $1/month funds and so on. I am also aware that we earn badges that increases our level a...
Walmart set up the account; can't port number over now
Hi, I just signed up with PM, by purchasing the SIM Card and time cards at Walmart. The associate there "set up" the account and service for me, but she did not port my old number over, and now I am unable to change my number or begin the porting pr...
Stolen Phone
I unfortunately had my phone stolen this morning. Any recomendations about things I should be doing? Does PM have a way to have the phone blacklisted? Trevor
Just logged in to check when payment is due and plan disappeared?
This is all that's showing in self serve: Do you folks think the autorenew will go OK or should I preemptivly message the mods about this?
Locked out of account
Please help. I requested a password reset but it didn’t send. Now I am locked out.
Account Ported but Freedom Account Still Active
Hi, I ported my freedom account phone number on July 18th and was sent the message that the transfer request had been completed successfully. However, I am currently using a dual sim card phone and while the number has been ported over my services on...
Need to Change Plan and Activate My Number
My current plan is expired. I sent the moderator an inbox message on Friday night to request plan change and account activation but I haven't heard anything back yet. How long does it usually take to have this done? I am in need of this line.
Sim toggles on and off
Using Unihertz Jelly Pro. Since Android Update 8.1 I can't use my sim card in my jelly pro phone. There is a toggle to select sim card which repeatedly turns on and off by itself and won't stay connected. Happens a few times a minute. I have tried f...
Resolved! USA text, calling and data for 12 days
Heading to the USA August 15th until the 26-27 and wondering if I should change my plan at my renewal August 8 or just do date and talk/text add on. p.s. my Xioami cell can have 2 SIM cards so I might buy a data card in the USA .
Unable to login to my account and no phone calls
Please help! Suddenly I am unable to make and take calls. Also I can’t login to my account. Thanks
Resolved! port from koodo prepaid
Hi, trying to port from koodo prepaid, can't do it through website, says to contact help but don't know how to do that. Any advice? Thanks
Forgot password reset
Hi, I’m trying to reset my moms password and I was able to get a hold of a Moderator but they haven’t replied back in 4 days. Every time I do the forgot password link it says that it sent the link to my moms email but there is nothing from Public Mob...
Sim puk code
registered for more 24hres, I've locked my sim card, I tried to put my code for locking my phone to many times, I forgot that it wasn't the same for my sim , and now I need a puk number to unlock the sim card, I need help, I send my phone number and...
moderator
I'm waiting for more than a day to have a response from the moderator team, I already send a message in French than a English message, still don't have my phone in service, what could I do now?
Resolved! Plan option, it’s a shame...
I’m looking over the plans available, and notice you can jump from unlimited talk at $20 to unlimited talk and text for $25. Its a shame there isn’t a $15 option. (50 minutes talk, unlimited text). I can think of a couple that would be puuuuuurfec...
can not send a text message.
I have changed my plan but kept my number and ever since my text messages services disappeared. I have a one plus 3 Android 8.0. I tried APN setting and did not work. Do not nknow what else to do.
Switching between Rogers and PM
Hi, sorry if this has been asked 100 times, but not finding answers. I use Rogers in Montreal, but they have terrible coverage in PEI. I have an iPhone 6S. What is involved in switching to a PM Sim when I am in PEI. I know the phone must be unlocke...
Help with refund
Hi I went to renew and activate my plan. I am not sure what I did wrong but i was charged $75 extra. My plan is only $105/month. Can you help me get that refunded to my visa? Thanks.
Expired credit card
Hi, I updated my expired credit card and was able to make a payment but still unable to make or recieve call/text's.
Resolved! My best download speed is 3.80mbps is that good or bad?
ping 68 upload 0.51mbps
@moderator I cannot receive incoming calls since I port the number from Fido
Hi It has been over a week that I cannot get calls even though other functions are fine. I received this message from Public Mobile: "We are experiencing difficulties processing your request to move to Public Mobile. Please go to PublicMobile.ca, cl...
Resolved! Invalid SIM
Hi, During the activation process of the SIM card, I have input all the information until "Step 4 Review Your Order", and I found a typo of the Date of Birth. But there is no option for me to change it in Step 4. So I hit the Previous button to go b...
