[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No service
I switched to public mobile a few weeks ago, and there is very few spots i get service to make calls or send texts
Resolved! Just a quick question.
I am with Chatr and I am considered out of zone.I am unable to get on their promo plans because of this.If I send a picture in a txt message I get billed $0.50, if I receive a txt message with a picture, the data gets hit.Has anybody on Public Mobile...
Not receiving any incoming calls or texts
I activated the sim about 3 hours ago and have restarted my phone multiple times, but still can't receive any texts or calls from others.
Some words to say about @will13am
Some words in high regards. I would like to be the first to congratulate @will13am for finally reaching the stars, on officially having the most bravo's of all time in the history of our english community here at public mobile. Your recent activity h...
Will PM support the new iPhone Xs and Xs Max’s eSIM capability?
Apple yesterday announced that the new iPhones will have an eSIM built into the phone. So I’m wondering whether PM will be able to use the eSIM instead of the physical SIM.
EVERYONE PLEASE TAKE CAUTION
I had a very unfourtunate experiecne today as i was called around 4 o clock being told it was the cra and i was uner inspection for fraudulance, the first call was an automated machine it adressed me by my legal name which i dont go by as im bigender...
Still No Service
Hi there, I can not connect to the network. Tried everything that was suggested. Could it be a faltysim card?
Resolved! Billing for moving from 90 day to 30 day plan
Hi everyone, hope someone can help Currently I am on a 90 day planb, and want to switch to the the 30 day $50 promo. It says I need to add account funds because the new plan costs more, but it doesnt say how much. Will I get a credit for what I have...
Resolved! Switching from 90 day to 30 day plan
Just wondering if anyone can answer this: Currently I am on the 90 day 4GB plan. If I switch to the 8GB 30 day plan, I am renewing every 30 days and my data does not roll over? Currently, I have 90 days to use 12gb, so I am guessing I will lose this...
SIM network unlock PIN
Hi guys I'm very new to this forum. I just made a new account. I followed the directions online.Tranfered my number and purchased through my visa. When Installed the new Sim card in my Samsung Galaxy S7. It said the invalid sim card. I got a message ...
All Circuits are busy - Please try your call again? WTF?
Whats going on? we live in Canada, not some third-world country. I've been getting "2UT! all circuits are busy, please try your call agian" and the same recording with 2UT2 most of today. about 2 of 8 calls get through. And I live in Yaletown i...
Data not working for the SIM, not the phone
Data has not been working properly for some time on my OnePlus 3T. Today I put in another PM SIM and it connected right away. And my SIM in the other phone also did not work. The account has 6 GB data enabled (90 days), and NO data has been used th...
Matching other companies plans
I got contacted by Koodo, they offer me a better deal than what I have with Public.Are you matching other companies plans, or should I leave the company?
Incapable de recevoir des appels
Bonjour depuis plus d'un mois je suis incapable de recevoir des appels et d'envoyer des textos et je ne sais plus quoi faire c'est vraiment dérangeant
What is the deal with trying to move customers to Koodo?
It's been getting more aggressive over the past few weeks. Now I'm getting a text message directly from a Koodo rep with their contact info. I feel like there's something else going on that we don't know about.
Resolved! Sim card cancelation paypal
Can a mod please look into this. I've tried sending a message to one mod no response. Can someone tell me how these 2 charges can be cancelled. I went to walmart to get Sim cards and plan voucher.
Crossing fingers...
that a downgrade to a lesser plan works. I have enough funds for the new plan but not enough for the old one. So we'll see what happens.
Awesome experience at St.Catharines WalMart super store
I received exceptional service at the WalMart superstore in St.Catharines when purchasing 3 Public Mobile SIM cards. Super friendly and did not try to push other carriers. This is a great place to pick up your SIM cards! Thanks guys蘭
Phone plan
I went to Walmart today and explain to the man that I needed to pay my phone bill. My plan is the 50$ plan with 6.5G of data. I explained to him that I would to switch it to the 50$ 8G promo that’s on. He told me he put me on that but didn’t. How can...
I lost my receipt so didn't get the pin number needed to verify my voucher
If I can't get through to an actual person for help. I'm going to have to switch to another company all together. I was unaware that they didn't have a contact center.
Promotion Ending Today
@Moderator_Team I just discovered the $25 promotion that ends Sept 13th (today)--- does that mean it is still available today? I have a friend who I'm going to refer, and want to know if this still available today, or if it's already over. Thanks!
Resolved! Call forwarding
Hello community. I currently have the $50/month 8gb unlimited can/usa talk. My question is as follows: Can I use call forwarding feature on my iphone to forward incoming calls from my PM phone number to my USA cellular phone number? Thx
Resolved! Paid for service. have a 57$ credit balance but my service is still suspended.
I just aded a top up card to my account. The account balance is $57.00 and my plan is only $40.00., My service is still suspended., for some reason the funds are not being deducated towards my plan. not sure what to do..
locked out
@CS_Agent my autopay didn't go through and when I was trying to update my billing info I got locked out of my account. I've sent a msg to moderator_team but I need a faster response then what I'm getting there because I need to make some important ca...
PM not supporting Apple XS?
PM is not on the list of Canadian service providers for the latest iphones? Strange.
Resolved! 25/25 Referral offer closing today
We had a good opportunity to include family friends and fellowmates in this program and got benefited. Its closing tonight. Shouldn't we hurry it up for any last moment incoming friends? Probably new promo migration offers to be kept in mind too
Autopay
I have 3 phones on your service, all on auto pay. 2 of them have been suspended and say I am required to make a payment. when I log in, it says my balance "owing" is $0.00 and it wont process a manual payment? These 2 phones are for my daughters away...
Still having issues with phone
Hi there myself and husband have transferred to public and are very satisfied but unfortunately my husband's phone still isn't fully. He can call me but when I go to call him it automatically goes to his voice mail with virgin. When I've called virg...
Help Mods!
So I’m trying to renew my service, except I only need the $25 talk and text plan this month instead of the $50, but it won’t let me do it online... I have been trying since 4pm yesterday to get ahold of a MOD, with no luck! I NEED my phone! I have ki...
Talk
When I try to call my sister, it says talk is not included in your plan but I have the $30 a month unlimited talk and text plus some data. I was also overcharged for the first month of trying out Pulic Mobile. I signed up for the $10 a month plan...
