Can’t use internet at all

[Bjiang18]

Hi,

I have a plan with 500 mb data per month. But i cannot use the internet at all. Does anyone know what’s wrong?

thanks a lot 

Bill

[will13am]

@Bjiang18, check out this knowledge base for what to do after activation.  It is very likely to be applicable to your case.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

[ShawnC13]

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@Bjiang18 wrote:

Hi,

I have a plan with 500 mb data per month. But i cannot use the internet at all. Does anyone know what’s wrong?

thanks a lot 

Bill

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You will probably need to check your APN settings.  Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!

[stonechucker]

Either your data isn't enabled on your device, or your APN Settings need to be updated.

Please check the Knowledge Base for many useful tips!