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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing my plan on suspended account

My plan was up for renewal this past weekend, but I had taken off my auto renewal. I have a new job and get a cell phone from my workplace. I wanted some time to think about whether or not to keep my personal phone as well so just waited to pay, and...

Resolved! Renewal not processing—How do i talk to a real person?

Because of an error with my credit card, my auto-renewal did not go through. And now it won't accept my payemnt. Credit Card company says everything is good on theor end and that payment attempts are not going through, but Public Mobile says that the...

VISA credit card transaction not accepted

Hi,So I have been using autopay for a while now. It stopped working and eventually I lost access to my phone line. The credit card is still valid. I have used it afterwards.When I try to pay, I get an error message saying the transaction was refused ...

HELP

I am with u guys and the guy at the store gave me a koodo voucher and my phone is being cutoff on the 29th please help me

Resolved! Since when PM raised the price of the plan?

I am on 90 days, Canada wide, global text, 6GB plan. I recall When I signed up the plan last year it was about $40/month in average. I have auto payment set. I looked into 3 payments in past 9 months (since very beginning) from my credit card stateme...

Resolved! Bad SIM card

Not sure if i have a bad SIM card or a bad phone. I ordered another SIM card on the off chance that it was a bad SIM.It's actually for my sister in law. And I'm not near her to test things.How do we activate the new SIM card?

I wanna change a credit card to pay, but the card's expiry year is 2025, in the payment selections

I wanna change a credit card to pay, but the card's expiry years are 2025, in the payment selections the latest cards' expiry year is 2024, so how can I solve this? I really wanna use the new card to pay, thanks

Intermittent no service (Ottawa)

Am in Ottawa -- getting Intermittent no service multiple times per day. I find if the SIM is removed and re-insert it works for a period of time.Do I need a new SIM?

Resolved! SMS from public "For unresolved complaints about your wireless service you can contact the ccts"

I just got an sms from 5129, saying:"Public Mobile here. For unresolved complaints about your wireless service, you can contact the CCTS at www.ccts-cprst.ca or 1-888-221-1687." seems weird and out of the blue -- did they send it to everyone?

Resolved! Rewards disappeared and weren't applied to last payment???

Before yesterday I had always had an autopay reward and one "refer a friend reward" that were applied to my payments. Yesterday, I switched my plan to a 10 day one as I will be going out of the country this month and won't be able to use my phone. I...

Minimum active period between inactive periods?

I allowed my Legacy $40 (T&T&1GB) account to go inactive for a period and reactivated at the end of Feb. Payment is due in a couple of days. I don't need it for another couple of weeks. Would it work to let it go inactive again on Mar 29? And would I...

Resolved! Charged extra for service renwewal

Hi I recently renewed my plan, I was charged $118.65 for a three month renewal. However, an additional $10 has been taken off from my account. Can anyone help me with why were $10 deducted?

Resolved! Quick question

When I log in in my account it's say available balance is 107 Next payment date June 20 2017Amount due say nothing blank I have a 90 day 12gb plan when do I have to top up again or do I have to top up now Cuz when I click on my plan it's giving me ...

Re: Suspending Phone Service

Hi, I need to suspend PM service (discontinue). Please discontinue the phone service now. Please do not charge my credit card anymore (I was on auto payment). Service ends on 10 April 2017. Thank you. Rgds Paul Wimenta telp No. 647 6565 718

after plan change, cannot make a call, need help!!!

HiI had change to a new plan,current I cannot make a call, need help!!!thanks

Reactivating suspended account

Hello, I lost my phone and had my account suspended 2 weeks ago. Now I would like to re-activate my account with a new plan but the system will not let me put money into the account. I read that I need a moderator to do this change for me? I PM'd one...

Resolved! hmm 5 lines suspended,

Hi, @Mary_M, @Shazia_K 5 of my lines are suspended, i got the following text from PM"Sorry your plan didnt renew becuase we didnt receive your payment. Make a payment"all of the 5 lines have active autopay. Should I manually make a payment ??????????...

Resolved! Help!!! Plan change

Hey folks, Didn't know plan changes had to be done before expiry now. Didn't think that was the case and must be a new thing. Can a moderator or someone with PM please help me out with changing plans please??? Thanks!!

Resolved! How to tell if it's AM or PM in usage history?

Hello, Is there a way to input AM / PM or use 24 hr clock standards when viewing the data usage history to better track your usage to avoid confusion? For example, below is my usage history. I know for sure i made an outgoing call at 10:45 AM on 25/...

Resolved! Changing Credit Cards for Autopay

Hey PM fam.... Just cancelled the card that I have in PM for autopay... I tried to change the Credit Card that I have listed in autopay, but I couldn't find a spot to do so. I then tried by removing autopay and figured I could start again and use th...

Data stopped and all rewards history missing.

My wife's phone was renewed with 90Day Unltd Province Wide Talk/Unlimited Text/12GB data on February 12, 2017 and now the add-on is missing. I looked at the usage history and can only see about 4,531MB of data used from Feb 12 to now. Is there any re...

Resolved! Manage "Friends" in Private Messages

I cannot see add/delete button for My Friends. Anyone know where it has gone?

Resolved! Long Distance Add-ons/International Question

Hi, Keep getting confused of what is and is not covered and trying to explain to my parents with year old topics dont help either...lol 1) If they purchase the $15/400 min addon, they can travel anywhere in Canada/US and they'll be covered for talk, ...

Resolved! Refer a Friend Reward

Hi all!My situation:I have a legacy/grandfathered planMy account is currently inactive (since less than 90-days, I will reactivate it before this 90-days passes)My question:If a friend activates a new account and refers my number (while my account is...

Suspending my own service, payment date did not change

Hello all, I was phoneless up until today so I had my service suspended (roughly 1 month). Today when I unsuspended my service, I noticed my payement date remained unchanged. I am not sure what Public Mobile's policy is but if my service is suspended...

Plan activated but not working

@Shazia_K, @Mary_M, and @Saray_OSo i activated a new plan and it says active on my online self serve acc. And when i dial *611 it says my plan is active But i cant make any calls, check my voicemail or text. It says that i dont have an active plan or...

Resolved! Re: account got suspected for no reason

Account won't be cancelled if I load money before 90 days after last top up expiry date ?

Resolved! Future of 90 days 12gb plan

Legacy account or Grandfather account moving to koodo as I heard from April 1st 2017Would we get that opportunity to move 12gb plan to koodo as well or no also wondering are we gonna get 3 dollars raise as well in future or no like other legacy accou...

Changed my plan - paid now - when will it take change?

Hello,I changed my plan yesterday and as it says on the page "You can choose to change your plan now or start your new plan on your renewal date." and I chose to change my plan now and paid. Payment when through but my plan still shows as my old plan...

Resolved! Cant make any phone calls

I just changed my plan to calling anywhere within the province. But everytime I make a local phone call it says its long distance. Can anyone please fix this asap thanks. And when I check my voice mail it says I dont have an activate plan. I have reb...

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