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Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please Help

Im new and need some insight. I never have had a personal cell phone before therefore I dont have a phone number to port. A freind has given me a phone that I can use and seems it will work with Public Mobile. Does anyone know how I would get phone n...

Resolved! New phone Servo X5 with active SIM card does not work, why?

Hi, I bought the new phone to switch to LTE. It supports the following bands:2G: GSM 850/900/1800/19003G: WCDMA 850/21004G: FDD-LTE(B1.B3.B5.B7.B8.B40)I can see Telus and Koodo 4G networks, but cannot see Public Mobile, not 3G for which I have a subs...

My service is not working!

I already pay for my service but my service is still not working! What should i do?

Wow Mobile and Walmart Promo

This topic may have been posted by others already but can't seem to be able to find anything, and apologies if this is being reposted. I have been reading on other forums such as Redflagdeals that if you were to switch over from PM to another carrie...

Can't recieve calls

I just ported my new number yesterday and i can't seem to recieve any incming calls. I got a text message that said "We're having difficulties procesing your request to move to public mobile." Please Help!

Sorry ,your login has been disabled

@CS_Agent My account login has been disabled. I am trying to turn off auto-pay. Thank you.

Resolved! SIM Locked Message?

Hi we hooked up an activated a phone today but now it’s telling me my sim is locked and asking for a code. What do I do?

Resolved! Autopay

Hi, autopay is supposed to happen today. It's 7:40 pm. When will it take place? Thanks.

Top up

Hey I’ve entered my voucher and it sent me a message to my phone to say payment successful and it’s showing $30 in my account but it’s still not working

Can't add 1gb US add-on after mine expired

Currently in the US. My 1gb roaming plan expired and I need to add another one. There is no option for it. Anyone seen this? Going to message the mod team but replies always take hours and I need data asap.

Port didn't fully go through?

So I switched from Bell to PM at the beginning of March and I was still billed by them when I was normally supposed to be billed on mid March. When I check the account on their site nothing seems to have changed. I called them to ask if everything we...

Resolved! Request for Koodo promo code

My wife and I signed up for Public Mobile a few months ago and have been happy with the sevice. Recently, we each received an SMS from PM with an offer and promotional code for a Koodo plan. We decided to take the Koodo plan, and each initiated sign-...

plan wont renew

I have funds and have selected to change plans, but it is passed my renewal date and won't update.

how to activate my suspended account?

hiI need to activate my account and pay. Could you please help me to activate my account.

Did not get my SIM

I ordered a SIM 3 weeks ago and it has not arrived. The automated help bot says to post a private message to @CS_Agent but it tells me that user does not exist. I have also tried emailing but they have not replied. There seems to be no way to contac...

Resolved! $30 didn't receive 500MB additional data

Hi, I'm a new customer and I just activated my sim card tonight with the 30/30 days options. On the website, it shows a 1GB promotion, but on my account, I only see I have 500mb data.

Resolved! Sorry, we cannot complete your call, you do not have the required long distance add on

Everytime I attempt to make a local call, I get this message: "Sorry, we cannot complete your call, you do not have the required long distance add on."My credit card information was recently stolen, so all transaction were put on hold, including my P...

Resolved! Interesting Plan Glitch

Ok another one of those strange Public Mobile self serve glitches happening here Previously was on a 6GB planTwice I have future dated plan changes then changed mind so keep the 6GB plan Except... today when I log into self serve they show I am now ...

Account Status: Plan Expired

Hello, I wanted to see why my account says "Plan Expired." I have not been able to access data, but have been able to make text and phone calls. I cannot see my plan details or data usage, my payment method is correct and up to date. Please advise. L...

Orphan credit/balance left on account

Hello,I recently switched over to koodo as their current promotion was too good to pass up.Anyways, I have a $10 credit left over from when I was going to use it for roaming but went with a data plan for the week I was on holiday. I've been told by k...

I’ve signed up and ported my number

Hi there. I signed up and ported my phone number from Rogers. But I cannot receive any calls. I can make but not receive. I called rogers and they said there is a port transfer pending. Is there anything I need to do ?

Text messages not going through

I signed up for 22$/month plan with unlimited call and I think no text messages, I found messages are not going through. I then changed to 25$/month plan with unlimited text and call and still text messages are not going, and it is all within Ontario...

Resolved! Changed my credit card used for payments and now my autopay credit is gone

My credit card was expiring so I had to change its info in my payment plan (to update the new expiry date and code) and it removed my credit for autopay.....really? thats kind of lame...its not like I deleted autopay. I had to update my card info. G...

Re: Password Reset Link Keeps expiring

ive veen without a phone for a week.y r u guys sending me reset links at 4am! I cant access my account ...my sim was stolen i drove 45 min from home just to buy a new sim. yet here iam discussing my buis on a forum 2 days sfter i need to get i my a...

Resolved! Please delete this thread.

Please delete this thread.

Resolved! Can I port my number out but keep the acct w/ $120/4G 2016 fall promo w/a random # mod assigns?

I did a little bit reaeach for my question, and found a answer but it's almost year ago, is it a solution still?https://productioncommunity.publicmobile.ca/t5/Self-Serve/Porting-a-number-from-PM-to-PM/m-p/163972#M12841

Resolved! New unrecognized charge not on schedule, what is it?

My wife and I are on the 90 days Fall special ($120 every 90 days, minus 1 referral and auto refill discount).The due date is Apr 22.My credit card was charged $77.97 tonight by Public Mobile.What could that be?Thanks @Brooke_C@Moderator_Team

Resolved! My price plan

My Nexus 5 Lives!

I got my flakey Nexus 5 repaired. Power button soldiering fix. Boot Loop was the result, and frankly, was a pain to use. I've never er been so frustrated using any other device, until I couldn't live without my Nexis 5. I suffered almost a month on...

Resolved! HELP, Lost legacy plan due to credit card not going through

I woke up today to find my phone not working. I checked my account and found that the auto payment did not go through because I forgot I got a new credit card. When I updated my credit card info I found that my legacy plan (90 day, 6GB data 4G, inter...

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