Forgot my password account

[Soufian]

@Moderator team anywhere

[will13am]

@Soufian,. the moderator team can be reached via private message using this link.  Please include in your private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

[ShawnC13]

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@Soufian wrote:

@Moderator team anywhere

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You will need to private message teh moderators for service. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Soufian]

Need help to reset my password it s not working