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Toll free calling and add-on plans

thomask
Great Citizen / Super Citoyen

If I call a toll free number, will it affect my add on available minutes?

 

I’m inside Ontario, calling Bank of Montreal toll free number on the MasterCard for example.

7 REPLIES 7

choding
Great Citizen / Super Citoyen

you should use Fongo app is free call in Canada.

I had wide province call plan. At that time I use this app.

It use wife or data for call so that you don't need to pay anything else.

good luck.

As you're on a Province-Wide plan, if you were not able to call that number, it would not have connected.  Remember, other than the limited 50 min talk / 50 SMS/MMS plan, you are not 'charged' for calls if you have unlimited calling and/or LD addons.   

srlawren
Retired Oracle / Oracle Retraité

I'm fairly sure NANP in this case stands for North American Numbering Plan.


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thomask
Great Citizen / Super Citoyen

Good to hear...  I stood for 35 minutes on hold with the toll free so it was a concern.

 

that said, this is the usage history on the account...

 

ONTARIO NANP area 0:33:37 Minutes $0.00

 

not sure what NANP means but it was the destination...


@thomask wrote:

Province wide unlimited, unlimited global texts, 1GB data.


Yes the 1-800 shouldn't require LD addon.  I am sure I have called some and haven't noticed it using my long distance addon

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

thomask
Great Citizen / Super Citoyen

Province wide unlimited, unlimited global texts, 1GB data.

ShawnC13
Oracle
Oracle

@thomask wrote:

If I call a toll free number, will it affect my add on available minutes?

 

I’m inside Ontario, calling Bank of Montreal toll free number on the MasterCard for example.


What is your plan?  If you are on the $10 50 minute plan ues it will count for your minutes.  If you are on a Province wide or this should not affect long distance addon minutes.  If you have Canada wide calling no worries at all.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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