HELP...My data was 75% gone at the SAME TIME as my new monthly payment kicked in! ???

[LindaJoy]

My account was due yesterday, the money was in my account, and it obviously kicked in...BUT...at 2:05 am yesterday morning, I received the following text:

Public Mobile here. You have used 75% of the data included in your service. Go to publicmobile/selfserve for more options.

Could someone PLEASE correct/adjust this for me.

 Thank you so much....

[David01]

Personally, I always check my data usage through my account, as opposed to texts, etc. It updates quickly and is much more reliable. The texts, in my view, should simply be used as a general guideline for your usage, but for the quickest/most reliable source for data usage, I'd stick with checking your account. 

[dna2016]

@LindaJoy, ya i believe you have nothing to worry about, the payment withdrawal occurs a day before your service recycles itself.  this is done to avoid having a service suspension due to non-payment, so the withdrawals are taken out a day before.  You should be fine, by tomorrow morning you should see on your My Account that your data amount is back to 0.

If anyone knows otherwise please correct me if i'm wrong. 

[will13am]

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@stonechucker wrote:

@will13am, I'm thinking it's just the timing of everything that happens over night from payment due date to renewal day.

It doesn't help that payments aren't processed until early on renewal day (as shown on my SelfServe transaction history and via SMS from PM).  

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I don't even pay attention to renewals anymore.  I did once by the hour because everybody talked so much about the transitions that take place on renewal night.  Oooh, aaahhh.  It is crossed off the bucket list. 

[stonechucker]

@will13am, I'm thinking it's just the timing of everything that happens over night from payment due date to renewal day.

It doesn't help that payments aren't processed until early on renewal day (as shown on my SelfServe transaction history and via SMS from PM).  

[will13am]

I hope this isn't the 3G data counter reset problem.  I haven't seen anyone bring this up in a long time.  I thought the issue was resolved. 

[JL9]

As mtfolks mentioned. You will know if it is nothing to worry about once you check your self serve account.

[stonechucker]

You should be fine.  The notification doesn't get sent immediately at 75%, as the table doesn't update more than twice a day for your usage.

Your payment probably came out overnight after the notification was sent.

[mtfolks]

If I’m not mistaken payment is due the day prior to renewal. Have you checked your data counter under the self serve portal?

Ive also heard of some issues with the counter not resetting on 3G plans. Are you on one or are you on an LTE plan?

Worst case, shoot @CS_Agent a DM with your info and they can look into it for you.